CONTACT Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Hi, I’m
TRACY RICHE
Converse,TX
Summary
Overview
10
years of professional experience
1
Certificate
Work History
The BestirsPhoenix, Arizona
TRAINER ASSISTANT
08.2020 - 04.2023
Job overview
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored 30 new personnel hired per 2 months to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for policy language, workflow process and systems training courses.
- Provided coaching and mentoring to employees.
Crawford And CompanyAtlanta, Georgia
Independent Adjuster
07.2015 - 04.2020
Job overview
- Conducted field investigations to assess damages, evaluate losses, and negotiate settlements
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate.
- Analyzed data from a variety of sources including interviews, photographs, documents
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
ABB OpticalCoral Springs, Florida
Consumer Services Specialist
08.2014 - 06.2015
Job overview
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
HipprocratesWest Palm Beach, Florida
FRONT DESK LEAD
06.2013 - 05.2014
Job overview
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Education
Charter University
BBA from Business Administration And Management
05.2012
University Overview
Skills
- Development Team Trainings
- Performance Measurement
- Team Engagement
- Scrum Processes
- Staff Support
- Meeting Support
- Daily Status Reports
- Presentation Skills
- Manage Schedules
- Lead Teams
- Backlog Management
- Planning Meetings
Timeline
TRAINER ASSISTANT
The Bestirs
08.2020 - 04.2023
Independent Adjuster
Crawford And Company
07.2015 - 04.2020
Consumer Services Specialist
ABB Optical
08.2014 - 06.2015
FRONT DESK LEAD
Hipprocrates
06.2013 - 05.2014
Charter University
BBA from Business Administration And Management
Accomplishments
Accomplishments
- Scrum Master
- Adjuster All lines-620
- LANGUAGES
- Creole
- I lived in Haiti and my parents native background
- Bilingual
Certification
- Certified Scrum Master, The International Institutes - 2020
Languages
Creole
Native or Bilingual
Skills
Skills
• Performance Measurement • • Team Engagement Scrum Processes • Staff Support • Meeting Support Daily Status Reports • Presentation Skills • Manage Schedules •Lead Teams
References
References
References furnished upon request.
Volleyball, and cooking.
Volleyball, and cooking.
My name is Tracy Riche and I have a couple of hobbies that I absolutely love. One of them is volleyball. There's something about the rush of the game, the teamwork, and the thrill of diving for the ball that keeps me hooked. It's not juist a sport for me; it's a passion. When I'm not on the court, you'll often find me in the kitchen. Cooking is another hobby that brings me immense joy. I love experimenting with flavors, trying our new recipes, and sharing delicious meals with my loved ones. It's a creative outlet for me, where I can let my imagination run wild and create culinary wonders. Whether I'm spiking a ball or savoring a homemade dish, these hobbies bring happiness and fulfillment to my life.
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