Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Tracy Ridgley

Brandywine,MD

Summary

Dynamic and reliable professional with a proven track record at Walmart, excelling in customer service and problem-solving. Demonstrated accuracy in inventory management at Pohanka Honda, enhancing operational efficiency. Skilled in handling and sorting mail, with a strong ability to maintain composure in high-pressure environments while ensuring customer satisfaction.

Overview

25
25
years of professional experience

Work History

Waitress

Farmhouse Cafe and Creperie
05.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Inventory Specialist

Pohanka Honda
04.2000 - 09.2004
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Deli Clerk

Cedarville Carryout
04.2016 - 05.2025
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Mail Machine Operator

Direct Mail
08.2015 - 04.2016
  • Implemented quality control measures for consistent accuracy across all mailed materials.
  • Collaborated with team members to optimize workflow and improve overall productivity in the mailroom environment.
  • Achieved successful project completion through effective communication with team members during high-volume periods.
  • Maintained cleanliness in the work area, promoting a safe and efficient workspace for all employees.

Zone Manager

Walmart
08.2011 - 10.2013
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.
  • Considered and approved policies to support company initiatives and overall performance.
  • Improved customer satisfaction by addressing their concerns and swiftly resolving issues.

Education

Gwynn Park High School
Brandywine, MD
06.1999

Skills

  • Handling and sorting mail
  • Reliability and punctuality
  • Accuracy and precision
  • Problem-solving skills
  • Retail sales
  • Package handling
  • Customer service
  • Active listening

Timeline

Waitress

Farmhouse Cafe and Creperie
05.2025 - Current

Deli Clerk

Cedarville Carryout
04.2016 - 05.2025

Mail Machine Operator

Direct Mail
08.2015 - 04.2016

Zone Manager

Walmart
08.2011 - 10.2013

Inventory Specialist

Pohanka Honda
04.2000 - 09.2004

Gwynn Park High School

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Tracy Ridgley