Tracy Rippie
Rochester,MN
Summary
With a proven track record at Mayo Clinic, I excel in medical records management and delivering exceptional customer service. Demonstrating leadership and organizational prowess, I've significantly enhanced patient care coordination and streamlined supply processes, ensuring optimal resource use and confidentiality in fast-paced environments. Resourceful Health Unit Coordinator known for high productivity and efficient task completion. Specialize in patient record management, medical terminology fluency, and coordinating with healthcare professionals. Excel in communication, teamwork, and adaptability to ensure smooth unit operations and patient care.
Overview
18
18
years of professional experience
Work History
Health Unit Coordinator
Mayo Clinic
Rochester, MN
11.2023 - Current
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Maintained records management system to process personnel information and produce reports.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
- Organized patient records, charts, and other documents in an orderly manner.
- Greeted visitors and directed them to the proper area of the office.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
Server/Bartender
Newts
Rochester, USA
06.2022 - Current
- Maintain polite and professional demeanor to patrons
- Greet customers
- Apply safe food handling and optimal cleaning strategies
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Assist guests with
- Making menu choices in an informative and helpful way
- Consistently adhere to quality expectations and standards
- Manage closing duties, including restocking items and reconciliation of cash
Server
Roosters Barn and Grill
Rochester, USA
09.2016 - 09.2022
- Educate guests on daily specials
- Satisfy customers by topping off drinks and anticipate needs
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements
- Minimize customer wait times by efficiently taking and filling large volume of orders each day
- Collaborate with cooks and host to serve up food options
- Operate POS terminals to input orders, split bills and calculate totals
- Maintain accuracy while handling payments, giving change, and printing receipts to customers
- Enforce minimum age requirements for consumption of alcoholic beverages by checking identification
- Greet customers and answer questions
- Monitor liquor and paper goods inventory
Server
Hubbell House Restaurant
Mantorville, USA
04.2022 - 08.2022
- Educate guests on daily specials
- Satisfy customers by topping off drinks and anticipate needs
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements
- Minimize customer wait times by efficiently taking and filling large volume of orders each day
- Collaborate with cooks and host to serve up food options
- Operate POS terminals to input orders, split bills and calculate totals
- Maintain accuracy while handling payments, giving change, and printing receipts to customers
Health Unit Coordinator (HUC)
Mayo Clinic
Rochester, USA
02.2021 - 11.2021
- Processed patients' admissions and discharge forms
- Acted as a liaison for patients and medical staff to ensure both are informed of information in a timely manner
- Coordinated bed placement and bed readiness to ensure the patients have a smooth transition during admission
- Greeted visitors, ascertained the purpose of visit and directed them to appropriate staff when needed
- Maintained patient record, keeping records current
- Scheduled appointments, transportation etc
- For patients and/or family members
- Knowledge of standard precautions and use of protective instruments
- Knowledge and high level of accuracy of medical terminology
- Excellent clerical skills
- Computer skills to maintain patient records
Food Service Assistant
Minnesota Adult and Teen Challenge
Rochester, USA
04.2014 - 08.2016
- Prepared dishes for catering events
- Maintained cleanliness and organization of kitchen stations and storage areas
- Followed recipes and customer requests and concerns
- Utilized kitchen equipment according to manufacturers instructions and company safety protocols
- Maintained clean and sanitized work area in accordance with food safety guidelines
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions
- Placed meals in appealing arrangement and placed in designated areas
Server
Perkins Restaurants & Bakery
Rochester, USA
10.2011 - 04.2014
- Checked on guests to verify satisfaction
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Applied safe food handling and optimal cleaning strategies to protect customers from food borne illnesses and maintain proper sanitation
- Answered phone inquiries to schedule and confirm reservations
Lead Medication Care Manager
Sunrise Cottages
Rochester, USA
04.2007 - 10.2009
- Managed weekly team schedules and individual job assignments
- Delivered clinical, functional and operational support to team members
- Cultivated and maintained strong community relationships
- Implemented standards for quality and efficiency
- Monitored vital signs and medication use, documenting variances and concerning responses
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Assisted with meal planning to meet nutritional plans
- Worked with supervisory medical staff to review cases and improve care
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris
- Communicated with patients with compassion while keeping medical information private
- Ordered all supplies needed for the pharmacy and kept tabs on inventory levels
- Participated in meetings with department heads to discuss census information, admissions and discharges for residents
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
- Maintained compliance with care management requirements
Education
license - Cosmetology
Rochester School of Cosmetology
Rochester, MN01.1993
High school diploma -
Mayo High School
Rochester, MN05.1986
Skills
- Customer service
- Organizational skills
- Leadership
- Communication skills
- Chart assembly
- Patient education
- Supply restocking
- Medical records management
- Paperwork processing
- Critical thinking
- Patient registration
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
I enjoy volunteering at Paws and Claws and Family Services on a weekly basis.
Timeline
Health Unit Coordinator
Mayo Clinic
11.2023 - Current
Server/Bartender
Newts
06.2022 - Current
Server
Hubbell House Restaurant
04.2022 - 08.2022
Health Unit Coordinator (HUC)
Mayo Clinic
02.2021 - 11.2021
Server
Roosters Barn and Grill
09.2016 - 09.2022
Food Service Assistant
Minnesota Adult and Teen Challenge
04.2014 - 08.2016
Server
Perkins Restaurants & Bakery
10.2011 - 04.2014
Lead Medication Care Manager
Sunrise Cottages
04.2007 - 10.2009
license - Cosmetology
Rochester School of Cosmetology
High school diploma -
Mayo High School
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