Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Roberts

Prattville,AL

Summary

Dedicated and adaptable, I am self-motivated, hard working, sincere staff leader with stellar work history, motivational approach and upbeat nature. Sound experience in obtaining and extracting data. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction. Skilled in solving complicated issues, as well as maintaining motivation and encouragement through the busiest of days.

Pro-active with demonstrated leadership and problem solving acumen.

Overview

23
23
years of professional experience

Work History

Manager's Assistant

Pizza Hut
Montevallo, AL
11.2015 - Current
  • Responded to and directed incoming calls and other communication with customers as well as vendors.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Attended weekly sales meetings and reported pertinent information to employees.
  • Weekly inventory and ordering as needed
  • Responsible for all monies and nightly deposits
  • Scheduled meetings and managed calendar.
  • Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Received, inspected and verified food and kitchen inventory delivery before storage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Responsible for Quality control of our product.
  • Overseeing Ready for Customer to ensure each shift was ready for the rush

Owner/Operator

American Pro Clean
Prattville, AL
10.2004 - 09.2015
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Optimized team hiring, training and performance.

Business Owner

Pro Driver Network, Inc
Prattville, AL
09.1999 - 10.2005
  • Responded to and directed all calls.
  • Sought out and maintained all clients for ongoing, repeat business.
  • Optimized team hiring, as well as ongoing training and performance.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Learned and remained updated on each of the client company's requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Devised processes to boost long-term business success and increase profit levels.
  • Provided outstanding coaching to employees to boost productivity.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained motivated and well-paid sales team by calculating commission payments on time as well as weekly bonuses.

Education

Associate of Science - Business Administration

John Patterson State College
Montgomery, Al
01.1987

Skills

  • Workflow Schedules and deployment
  • Confidentiality and Data Protection
  • Ease with Computers and Technology
  • Document and File Management
  • Multitasking and Time Management
  • Maintaining Clean Work Areas
  • Strong Organizational Skills
  • Database and Client Management Systems
  • Office Equipment Operation
  • Computers and Technology
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Customer Loyalty
  • Continuous Development
  • Supply Inventory Control
  • Motivational Leadership
  • Constructive Feedback
  • Regulatory and Statutory Compliance
  • Cash Drawer Management
  • Office Meetings
  • Office Supplies and Inventory
  • Expediting Orders
  • Operational Efficiency
  • Meeting Support
  • Goal Attainment
  • Personnel Management
  • Industry Standards
  • Corrective Actions
  • Status Updates
  • Clerical Support
  • Order Placement
  • Personnel Scheduling
  • Database Maintenance
  • Special Requirements
  • Account Investigations
  • Directing Team Members
  • Order Accuracy
  • Payment Distribution
  • Applicant Tracking Systems
  • Employee Performance evaluations
  • Administrative Procedures
  • Customer Feedback
  • Customer Needs Assessment
  • Workflow Processes
  • Staff Orientation and Training
  • Food Hygiene and Safety
  • Calendar Maintenance
  • Clerical Staff Oversight
  • Electronic Records Management
  • POS Transactions
  • Visitor Relations
  • Postage Meter
  • Employee Communications
  • Payroll Administration
  • Business Correspondence
  • Highly Efficient and Productive
  • Reception Duties
  • Document Sorting
  • Mail Routing and Distribution
  • Sales Goal Achievement
  • Invoice Processing
  • Check Disbursement
  • Writing and Editing Skills
  • Correspondence Writing
  • Referral Network
  • Team-Building Exercises
  • Performance Goals
  • Training Initiatives
  • Maintenance Requirements
  • Remote Conferencing

Timeline

Manager's Assistant

Pizza Hut
11.2015 - Current

Owner/Operator

American Pro Clean
10.2004 - 09.2015

Business Owner

Pro Driver Network, Inc
09.1999 - 10.2005

Associate of Science - Business Administration

John Patterson State College

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Tracy Roberts