Tracy Robertson
Winston Salem,NC
Summary
Dynamic sales professional with a proven track record at Boots Pharmacy, excelling in cash handling and relationship building. Achieved consistent sales targets through effective inventory management and tailored customer engagement. Recognized for enhancing customer satisfaction and fostering teamwork, driving significant improvements in store performance and client loyalty.
Overview
2023
2023
years of professional experience
Work History
Sales Assistant
Boots Pharmacy
11.2020 - 01.2023
- Executed promotional strategies that boosted store traffic and sales growth.
- Managed inquiries, complaints, and returns to ensure positive client experiences.
- Processed transactions accurately while delivering exceptional customer service.
- Assisted customers in locating products and verifying inventory across multiple sites.
- Provided knowledgeable support for customer inquiries in-person and via telephone.
- Collaborated with team members to enhance store efficiency.
- Managed inventory to reduce overstock and out-of-stock situations.
- Cultivated strong customer relationships to drive improved sales performance.
Assistant Sales Manager
Comptoir Irlandais
04.2003 - 04.2018
- Resolved customer issues promptly, ensuring high levels of satisfaction and brand trust.
- Achieved sales targets consistently by managing sales pipeline and driving daily activities.
- Developed strong client relationships to secure repeat business and increase referrals.
- Demonstrated exemplary customer service through active engagement on the sales floor.
- Managed inventory levels to align with sales demands while preventing overstocking.
- Cultivated a positive workplace by fostering teamwork and open communication among staff.
- Tailored sales pitches to align with customer needs, boosting conversion rates.
- Collaborated with management to implement improvements and exceed team objectives.
EPOS Supervisor
Somerfield
1989 - 1992
- Oversaw daily operations, ensuring efficient workflows and timely task completion.
- Applied leadership and problem-solving skills to enhance team efficiency and organize workflows.
- Boosted customer satisfaction through prompt inquiry responses and effective issue resolution.
- Implemented streamlined workflows, resulting in increased team productivity and clear staff expectations.
- Collaborated across departments to achieve organizational objectives, promoting teamwork.
- Reduced employee turnover by cultivating a positive work environment and providing regular feedback.
- Maintained database systems to track operational data and facilitate analysis.
- Developed improvement plans aligned with organizational goals and specifications.
Education
7 CSE -
St Bedes
Boston United Kingdom 1985
Skills
- Cash handling and stock management
- Goal orientation
- Relationship building
- Sales expertise and assistance
- Sales floor replenishment and objectives
- International sales forecasting and presentation preparation
Languages
French
Native or Bilingual
Timeline
Sales Assistant
Boots Pharmacy
11.2020 - 01.2023
Assistant Sales Manager
Comptoir Irlandais
04.2003 - 04.2018
EPOS Supervisor
Somerfield
1989 - 1992
7 CSE -
St Bedes