Tracy Robinson

• Lead Technical Project Manager on 7 hospital implementations.

• Accountable for the technical components of Cerner client project implementations.

• Create and maintain technical project and technical cut-over plans based on contractual commitments

• Facilitate resolution of technical risks and issues and escalate as appropriate

• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.

• Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

• Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed

• Consult with clients on comprehensive service line workflows, including current state and future state, and work with client to map out stop-start continue processes to determine how the system will be designed and tested messages that are sent from third party applications

• Identify, resolve and report solution status, risks, and issues to client and project leadership

• Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation

• Consult with internal project and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests

• Coach and mentor associate consultants

• Support internal team initiatives

• Monitor and Advise on interfaces that communicate to and from Cerner applications

• Read and Investigate HL7 messages that are sent from third party applications

• Recognize and communicate trends in issues or clients

• Perform complex troubleshooting investigations reviewing front-end applications and via backend methods

• Work with team lead and onsite hospital personnel daily to plan and work through upgrades, problems, and situational management issues

• Collaborate among and across teams to ensure issues are being addressed by the appropriate individuals and onsite team members in a timely manner

• Conduct weekly calls with onsite hospital teams to discuss current issues and future application builds

• Directly assist Support Analyst with questions and set up training opportunities when needed

• Create knowledge base articles for associates to better assist end users

• Mentor and train senior associates to become better prepared and equipped to take on future leadership roles within the organization

• Assists with investigating and resolving routine problems and quickly recognizes when to escalate client issues by using applicable monitoring and troubleshooting tools

• Responsible for thorough documentation related to investigation and issue resolution

• Mentor and train new associates in the Support Associate role

• Work as an Internet Entry Specialist with over 400 clients

• Perform weekly edits and help clients stay within tax regulations

• Work with client questions and troubleshoot any issues that might arise

• Contact clients proactively each week to discuss new products and service

• Part of small corporate team that is responsible for the remodeling of district stores across Missouri, Kansas and occasionally nationwide

• Lead up to fifteen store level employees on a nightly basis

• Reinforce company standards in every store during each project

• Served as an Infantry Squad Leader

• Attended Finance course to become company Finance Advisor

• Earned Expert Infantry Badge