Tracy Robledo
Kyle
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Austin Oral Surgery
07.2019 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Office Assistant
Texas Heart & Vascular
01.2017 - 07.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Front Office Specialist
Austin Family Medicine
03.2017 - 09.2017
- Open office, Chart prep and verification of insurance eligibility, confirm appointments, check in, check out, supplemental sales, prepare and submit medical records, complete incoming faxes, scheduling, incoming phone call handling, submit patient messages to medical techs/providers, collect copayments, complete referrals, create patient charts, scan documents in patient charts, complete diagnostic referrals
Front Office Specialist
Concentra Urgent Care
09.2014 - 03.2017
- Open and prep front end of clinic for the business day, greet and welcome all patients and guest to clinic, offer assistance on completing demographic forms, update patients on total time in center, offer snacks & beverages to maintain comfort in waiting area, prep coffee and station as well as maintain cleanliness in waiting area, admit & discharge patients for both urgent care & workers compensation new injuries as well as rechecks, work both Stat and non stat referrals, prepare, send and request medical records, scheduling, answer all incoming telephone calls as well as making calls to confirm future and missed appointments, take messages and deliver accordingly, collect patient payments, create patient charts for new and recheck appointments as well as Specialist charts, physical therapy admit & discharge, insurance verification, obtain authorization for any & all treatments, DWC state reporting on work comp patients, charge entry, drug and alcohol result reporting, filing, faxing, verifying appointment attendance and activity status to employers and insurance adjustors, document any and all patient communication in patients chart for record use
Education
Diploma - Medical Administration Assistant
Everest Institute
Austin, TX01.2010
General Diploma - undefined
Jack C. Hays High School
Buda, TX01.2000
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Operations management
- Team management
- Issue handling
- Relationship building
- Financial reporting
- Expense reporting
- Scheduling and calendar management
- Workflow coordination
Languages
English
Full Professional
Timeline
Front Office Manager
Austin Oral Surgery
07.2019 - Current
Front Office Specialist
Austin Family Medicine
03.2017 - 09.2017
Front Office Assistant
Texas Heart & Vascular
01.2017 - 07.2019
Front Office Specialist
Concentra Urgent Care
09.2014 - 03.2017
General Diploma - undefined
Jack C. Hays High School
Diploma - Medical Administration Assistant
Everest Institute
Similar Profiles
Deyanira Muro ZunigaDeyanira Muro Zuniga
Billing Specialist at Austin Oral SurgeryBilling Specialist at Austin Oral Surgery
Tracy RobledoTracy Robledo
Supervisory Administrative Specialist at Austin Oral SurgerySupervisory Administrative Specialist at Austin Oral Surgery
Kandi RayKandi Ray
Registered Dental Assistant, Oral Surgery at Austin Oral SurgeryRegistered Dental Assistant, Oral Surgery at Austin Oral Surgery
Eva RangelEva Rangel
Volunteer at Lisa WallsVolunteer at Lisa Walls
Sheila MoralesSheila Morales
Client Service Associate at Edelman Financial EnginesClient Service Associate at Edelman Financial Engines