Tracy Rocha
Kapolei,HI
Summary
Im seeking an opportunity change in gears of adapting to new situations and challenges to enhance the best version of myself.
Overview
13
13
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
Kapolei, HI
09.2024 - Current
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared merchandise for purchase
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed trusting relationships with customers by making personal connections.
Medical Assistant
Wahiawa Center for Community Health
Wahiawa, HI
04.2017 - 07.2018
- Obtained patient information and maintained patient confidentiality by completing and safeguarding medical records and vital signs.
- Relayed messages from patients to physicians and pharmacies about concerns, condition updates or refill requests.
- Assisted with testing by collecting and packaging specimens for laboratory analysis.
- Incorporated outside records into charts and EHR.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed physical tests to record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Obtained insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Prepped treatment rooms for patients by cleaning surfaces and restocking supplies.
Medical Assistant
William F. McKenzie MD INC
Mililani Town, HI
04.2012 - 04.2017
- Same as above
- Determined correct ICD-10 and CPT codes for use in medical record.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Monitored duration of basic lab results and screening procedures.
- Identified mistakes in reports and checked with doctors to obtain correct information.
- Reviewed medical records for accuracy and completion as required by insurance companies.
- Transcribed dictation for variety of medical reports.
- Checked in patients to collect contact, medical and insurance information.
- Evaluated charts, documents and orders and made timely corrections.
- Helped patients feel at ease and monitored behaviors throughout examinations to maintain safety and comfort.
- Obtained written consent from patients to perform procedures and upheld HIPAA, legal and facility standards in all actions.
Education
Associate of Applied Science - Medical Assistant
Heald College - Central Administrative Office
Honolulu04.2012
Skills
- Understands Medical Procedures
- Patient Relations
- Appointment Scheduling
- Cleaning and Sanitizing
- Treatment and Examination Room Preparation
- Dictation and Transcription
- Blood and Tissue Collection
- Completing Insurance Forms
- Updating Medical Records
- Time Management, Multitasking and Prioritization
- Medication Administration
- Supply Management
- Cleaning and Organizing
- Clinical Assistance
- Electronic Medical Record (EMR) Software
- Friendly, Positive Attitude
- 45 wpm Typing Speed
References
- Amber Rocha (808) 284-6117
- Donna Vallejo, APRN (808) 258-8627
- Genavel Sambo (808) 679-8591
Timeline
Sales Associate
TJ Maxx, TJX Companies
09.2024 - Current
Medical Assistant
Wahiawa Center for Community Health
04.2017 - 07.2018
Medical Assistant
William F. McKenzie MD INC
04.2012 - 04.2017
Associate of Applied Science - Medical Assistant
Heald College - Central Administrative Office