Tracyt Roche
Fayetteville,North Carolina
Summary
Hardworking and reliable Leasing Consultant focused on going above and beyond to support team and serve customers.
Trained in business and offering top-notch sales and
customer service abilities.
Motivated to continue to learn and grow as a Leasing
professional.
Overview
6
6
years of professional experience
Work History
Leasing and Resident Associate
Corvias
Fort Bragg, NC
11.2021 - Current
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled 30 calls per day to address customer inquiries and concerns
Resident Associate
Corvias
Fort Bragg, NC
12.2016 - 09.2017
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled more than 10 move ins, in just one day.
Leasing Consultant
IPA Management
Ludington, Michigan
08.2014 - 11.2016
- Awarded as Top 5 Leasing Consultants of 2015.
- Maintained occupancy rate of over 98%.
- Ensured lease agreements were in accordance with state and local rental laws.
- Organized events to engage residents and build strong sense of community.
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families.
Business Account Representative
Goodwill Industries
Big Rapids, Michigan
06.2013 - 05.2014
- Collaborated with businesses in community.
- Paired participants with employers based on their qualifications.
- Built lasting relationships with community employers.
- Increased rate of employment for participants by 50% in one month
- Managed over 30 participants per day.
Assistant Store Manager
Family Video
Big Rapids, Michigan
10.2011 - 06.2013
- Increased customers sales by 15%.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Pentwater Public School
Pentwater, MichiganBusiness Management
Ferris State University
Big Rapids, MISkills
- Inventory and Supply Management
- Call Answering and Routing
- Crisis Situations
- Resident Relations
- Staff Communication
- Sales Techniques
- Performance Assessment
- Community Policies
- Clear Communication
- Business Partnerships
- Rent Collection
- Background Checks
- Customer Loyalty
- Lease Renewals
- Commercial and residential planning
Timeline
Leasing and Resident Associate
Corvias
11.2021 - Current
Resident Associate
Corvias
12.2016 - 09.2017
Leasing Consultant
IPA Management
08.2014 - 11.2016
Business Account Representative
Goodwill Industries
06.2013 - 05.2014
Assistant Store Manager
Family Video
10.2011 - 06.2013
High School Diploma -
Pentwater Public School
Business Management
Ferris State University
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