Tracy Roche
Fayetteville,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Background in managing ledgers and accounting for residents.
Overview
18
18
years of professional experience
Work History
Leasing and Resident Associate
Corvias
Fort Bragg, NC
11.2022 - Current
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed over 40 incoming calls per day.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Resident Associate
Corvias
Fort Bragg, NC
12.2016 - 09.2017
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Participated in property inspections to prepare for move-ins and move-outs.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate of over 300 residents, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Leasing Agent
IPA Management
Ludington, MI
06.2014 - 11.2016
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Used Entrata to keep record of financial transactions and rental applications.
- Invited prospects to fill out application upon completion of property tour.
- Performed background checks on over 1,000 apartment applicants.
Education
Business Management
Ferris State University
Big Rapids, MISkills
- Attention to Detail
- Problem-Solving
- Interpersonal Communication
- Excellent Communication
- Self-Motivated
- Multitasking Abilities
- Planning and Coordination
- Good Telephone Etiquette
- MS Office
- Critical Thinking
- Dependable and Responsible
- Active Listening
- Analytical and Critical Thinking
- Resident Support
- Crisis Situations
- Resident Satisfaction
- Resident Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Leasing and Resident Associate
Corvias
11.2022 - Current
Resident Associate
Corvias
12.2016 - 09.2017
Leasing Agent
IPA Management
06.2014 - 11.2016
Business Management
Ferris State University