Tracy Rodriquez
Bilingual Receptionist/ Massage Therapist
Garland,TX
Summary
Accomplished Massage Therapist and Administrative Coordinator with a proven track record at Mi Cocina in Yours Catering, enhancing client satisfaction and streamlining operations. Expert in Swedish Massage and effective communication, consistently increasing repeat client bookings. Skilled in fostering team collaboration and managing time efficiently, contributing to a positive and professional client experience.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Massage Therapist
Self-employeed
12.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
Administrative Coordinator
Mi Cocina in Yours Catering
07.2018 - 10.2020
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Front Desk Coordinator
Paris Children Dentistry
09.2010 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Used Dentrix to maintain and update records of internal data.
Education
Associate of Applied Science - Cognitive Psychology
Colorado Christian Universi
Denver, CO 05.2001 -
Certified - Massage Therapy
Hands On Therapy
Mesquite, TX 05.2001 -
Skills
Swedish Massage
Stress Relief Massage
Hot Stone Massage
Aroma Therapy
Reflexology
Body Treatments
Social skills
Body Mechanics
Teamwork and Collaboration
Time management abilities
Effective Communications
Certified Massage Therapist (CMT)
Languages
Spanish
Native or Bilingual
Certification
CMT - Certified Massage Therapist
Timeline
Massage Therapist
Self-employeed
12.2022 - Current
Administrative Coordinator
Mi Cocina in Yours Catering
07.2018 - 10.2020
Front Desk Coordinator
Paris Children Dentistry
09.2010 - 02.2018
Associate of Applied Science - Cognitive Psychology
Colorado Christian Universi
05.2001 -
Certified - Massage Therapy
Hands On Therapy
05.2001 -