Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Intern
Tracy Rodriquez

Tracy Rodriquez

Bilingual Receptionist/ Massage Therapist
Garland,TX

Summary

Accomplished Massage Therapist and Administrative Coordinator with a proven track record at Mi Cocina in Yours Catering, enhancing client satisfaction and streamlining operations. Expert in Swedish Massage and effective communication, consistently increasing repeat client bookings. Skilled in fostering team collaboration and managing time efficiently, contributing to a positive and professional client experience.

Overview

14
14
years of professional experience
2
2
Certification

Work History

Massage Therapist

Self-employeed
12.2022 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.

Administrative Coordinator

Mi Cocina in Yours Catering
07.2018 - 10.2020
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Streamlined office operations by implementing efficient administrative processes and procedures.

Front Desk Coordinator

Paris Children Dentistry
09.2010 - 02.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Used Dentrix to maintain and update records of internal data.

Education

Associate of Applied Science - Cognitive Psychology

Colorado Christian Universi
Denver, CO
05.2001 -

Certified - Massage Therapy

Hands On Therapy
Mesquite, TX
05.2001 -

Skills

Swedish Massage

Languages

Spanish
Native or Bilingual

Certification

CMT - Certified Massage Therapist

Timeline

Massage Therapist

Self-employeed
12.2022 - Current

Administrative Coordinator

Mi Cocina in Yours Catering
07.2018 - 10.2020

Front Desk Coordinator

Paris Children Dentistry
09.2010 - 02.2018

Associate of Applied Science - Cognitive Psychology

Colorado Christian Universi
05.2001 -

Certified - Massage Therapy

Hands On Therapy
05.2001 -

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Tracy RodriquezBilingual Receptionist/ Massage Therapist