Tracy Rogers
Surprise,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always wanting to learn and achieve new experiences.
Overview
4
4
years of professional experience
Work History
Human Resources Manager
Skylark Fire Protection
11.2022 - Current
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Processed employee claims involving performance issues and harassment.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Customer Service/Asset Protection Officer
Target Corporation
10.2019 - 01.2023
- Enhanced overall security by conducting regular patrols and monitoring surveillance equipment.
- Reduced instances of theft by implementing effective asset protection strategies and tactics.
- Maintained a safe working environment for employees through consistent enforcement of safety protocols.
- Collaborated with management to develop and enforce loss prevention policies, minimizing company losses.
- Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
- Ensured compliance with all relevant laws and regulations related to asset protection and loss prevention activities.
- Coordinated closely with store management on matters relating to asset protection policies, procedures, and goals.
Customer Service Cashier
Target
10.2019 - 01.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Downers Grove North
Downers Grove, IL06.1993
Skills
- Compensation Structuring
- Leadership Development
- Recordkeeping
- Dispute Mediation
- Employee Relations
- Payroll Administration
- Employee Onboarding
- Policy Enforcement
- Benefits Administration
- Performance Assessment
Timeline
Human Resources Manager
Skylark Fire Protection
11.2022 - Current
Customer Service/Asset Protection Officer
Target Corporation
10.2019 - 01.2023
Customer Service Cashier
Target
10.2019 - 01.2023
High School Diploma -
Downers Grove North
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