Tracy Ruff-Young
Columbia,South Carolina
Summary
Highly organized and dependable candidate skilled in efficiently managing multiple priorities while maintaining a positive attitude. Shows a track record of successfully assuming additional responsibilities to ensure the attainment of team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Transition Specialist
South Carolina Department of Mental Health
2022.04 - Current
- Works with the individuals and their circle of support to help each person develop a person-centered plan and to maintain/update that person centered plan periodically (at least once annually)
- Provides direct services as indicated in person centered plan including individual and group training, supportive and behavioral consultation to individual’s family or Care Coordinator for referral and linkage, employment related skill development and activities of daily employment skills.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Medication Assisted Treatment Coordinator
Westview Behavioral Health Services
2020.06 - 2022.04
- Develop strong competencies in complex/MAT care to provide preventative and primary care for clinic patients. -Collaborate with primary care physicians, nursing staff, medical assistants, and patients’ families to coordinate effective treatment. -Demonstrate a high degree of clinic expertise in working with patients with acute and...
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Completed annual chart audits.
- Proactively addressed potential barriers to treatment completion such as transportation issues or childcare needs.
- Coordinated transportation to get patients to and from medical appointments.
Social Services Supervisor
Georgia Department of Family and Children Services
2019.05 - 2020.02
- Supervised, guides, and/or instructs the work assignments of subordinate staff
- Supervised a social services unit that provides investigative and comprehensive case management for child/adult abuse or neglect. -Directs professional staff in delivery of services, sets unit goals, and regulates workloads in accordance with agency goals. -Ensures that immediate and follow-up actions for at risk clients occur in a timely manner.
- Provided supervision and mentorship to new social workers, fostering professional growth and development within the department.
- Developed comprehensive social services programs addressing the specific needs of diverse populations.
- Fostered a culture of accountability within the department by promoting performance-driven goal setting and reinforcing professional standards of conduct.
- Promoted continuous improvement in service delivery through ongoing assessments of current practices and identification of areas for enhancement.
- Collaborated with community organizations to establish partnerships that benefited clients'' well-being and access to resources.
- Coordinated multidisciplinary teams in addressing clients'' varied needs effectively and efficiently.
- Established departmental goals aligned with organizational objectives, monitoring progress towards achieving desired outcomes.
- Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
- Improved team efficiency by providing staff training, guidance, and performance evaluations.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Referred families to shelters, legal resources, and educational programs.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Provided leadership, guidance and support to staff members.
- Educated families and community members about domestic violence and impact on children.
- Monitored program performance and outcomes for successful delivery of services.
Social Services Coordinator
Georgia Department of Juvenile Justice
2015.02 - 2019.05
- Coordinates and directs the clinical and/or social services activities of a comprehensive program or multiple programs in an assigned geographical area(s).
- Directly and indirectly supervises a moderate sized staff of social service professionals in the diagnoses, evaluation and treatment of emotional, cognitive, developmental, behavioral and interpersonal disorders, illnesses and disabilities.
- Assign juveniles on the mental health caseload to the Social Service Providers’ and Professional Social Service Workers on a weekly basis.
- Communicates w/ Security, parents~guardians, and family members regarding the juvenile’s mental health treatment.
- Facilitates the treatment team weekly to discuss the juveniles on the mental health caseload.
- Facilitates the Quality assurance meetings monthly to discuss the challenges that the mental health staff may face daily. -Manage workflow to ensure all payroll transactions are processed accurately and timely.
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 15-30 clients.
- Facilitated support groups for clients facing similar challenges, fostering a sense of camaraderie and understanding among participants.
- Provided group and individual counseling to identify, discuss and resolve problems and issues.
Quality Assurance Manager, Assessor
New Heights Behavioral Consultants
2013.04 - 2015.02
- Completes Psychosocial Assessments, Integrative Summaries, Individual Resiliency Plans (Treatment Plans), Diagnostic Impressions for all new intakes for the agency, Completes MICPS.
- Prepares and maintains a permanent and organized filing system of client’s medical per Medicaid and CARF regulations within 24 hours of the receipt of the case.
- Communicates w/ DFCS/DJJ CM’s, parents/guardians, and family members regarding the consumer’s MH treatment. -Responsible for overseeing all Community based clinical audits from payer sources and regulatory bodies. -Responsible for conducting internal audits (spot checks) on Community Based charting and other requirements, including but not limited to, Monitor the agency’s compliance with requirements by auditing all charts for Medicaid and CARF.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
Clinical Coordinator / Intake Supervisor
Community Outreach for Youth and Family Services
2010.03 - 2013.04
- -Facilitate clinical supervision weekly with staff of various disciplines and educational backgrounds. -Clinical oversight and quality assurance activities for 9 programs in the Behavioral Health portfolio. -Utilization review of programs. -Work with the Executive Director and of Behavioral Health Services on the Incident Review Committee. -Collaborate with the Clinical Director to develop trainings for Behavioral Health Services programs. -Establish and maintain relationships with other agencies and organizations in community in order to meet community needs and to ensure that services are not duplicated. -Complete Intake Assessments for all consumers entering into this mental health agency. -Complete Psychosocial Assessments, Integrative Summaries, Individual Resiliency Plans (Treatment Plans), Diagnostic Impressions for all new intakes for the agency, Completes MICPS/Authorizations. -Complete discharge planning for all consumers entering into this mental health agency. -Supervisor of the Intake Department.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Implemented new policies and educated staff on changes.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Developed and adjusted work schedules for 15 staff.
- Established rapport with outside medical professionals and facilities through proactive networking efforts; facilitated referrals and cross-institutional collaboration as necessary.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Introduced evidence-based practices into clinical workflows by staying up-to-date on industry research and attending relevant conferences; translated findings into actionable recommendations for staff.
Intake Specialist, Community Support Individual, Quality Assurance Analyst, Medical Records
The Potter’s House Family and Children Treatment Center
2008.12 - 2010.03
- Completes Psychosocial Assessments, Integrative Summaries, Individual Resiliency Plans (Treatment Plans), Diagnostic Impressions for all new intakes for the agency, Completes MICPS. -Monitor the agency’s compliance with requirements for Medicaid and CARF.
- Provides Case Management Services to children and their families.
- Prepares and maintains a permanent and organized filing system of client’s medical per Medicaid and CARF regulations within 24 hrs of the receipt of the case.
- Communicates with DFCS/DJJ case managers, parents/guardians, and family members effectively.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Education
Master of Arts - Professional Counseling W/ Mental Health Emphasis
Webster University
Columbia, SC05.2010
BS - Criminal Justice
Benedict College
Columbia, SC05.2001
Skills
- Organizational Development
- Training and coaching
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Organizational Skills
Certification
- Global Career Development Facilitator (GCDF)
- Notary Public of South Carolina
Internshippracticum
Westview Behavioral Health Services, Newberry, SC, 200
References
Available upon request
Timeline
Community Transition Specialist
South Carolina Department of Mental Health
2022.04 - Current
Medication Assisted Treatment Coordinator
Westview Behavioral Health Services
2020.06 - 2022.04
Social Services Supervisor
Georgia Department of Family and Children Services
2019.05 - 2020.02
Social Services Coordinator
Georgia Department of Juvenile Justice
2015.02 - 2019.05
Quality Assurance Manager, Assessor
New Heights Behavioral Consultants
2013.04 - 2015.02
Clinical Coordinator / Intake Supervisor
Community Outreach for Youth and Family Services
2010.03 - 2013.04
Intake Specialist, Community Support Individual, Quality Assurance Analyst, Medical Records
The Potter’s House Family and Children Treatment Center
2008.12 - 2010.03
Master of Arts - Professional Counseling W/ Mental Health Emphasis
Webster University
BS - Criminal Justice
Benedict College
- Global Career Development Facilitator (GCDF)
- Notary Public of South Carolina
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