Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Runolfson

Midvale

Summary

Dynamic professional with a strong background in customer service and cash handling at Costco. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for streamlining checkout processes, contributing to a significant decrease in queue times, and fostering customer loyalty through exceptional service and product knowledge.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Overview

22
22
years of professional experience

Work History

Cashier

Costco
11.2019 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Maintenance Crew Member

Costco
11.2019 - 04.2024
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.

Master Production Scheduler

Summit Medical
01.2003 - 11.2019
  • Provided critical support during periods of substantial growth, maintaining adept management of increased production demands while preserving quality and efficiency standards.
  • Improved production efficiency by developing and implementing optimized master schedules.
  • Strengthened relationships with suppliers, ensuring a steady flow of raw materials for uninterrupted production.
  • Contributed to cost-saving initiatives through effective negotiation with suppliers and strategic allocation of resources.
  • Streamlined inventory management with precise forecasting and timely procurement of materials.
  • Maintained detailed documentation of scheduling activities, providing valuable insights for future decision-making processes.
  • Established strong rapport with key stakeholders including sales staff, manufacturing supervisors, engineers, and quality control personnel to facilitate seamless execution of production plans.
  • Managed changes in demand effectively, adjusting schedules as needed to accommodate fluctuations without compromising deadlines or quality standards.
  • Promoted continuous improvement culture within the organization through regular participation in Lean Six Sigma initiatives aimed at streamlining workflow processes.
  • Enhanced on-time delivery rates through diligent monitoring of production progress and proactive identification of potential bottlenecks.
  • Collaborated closely with sales teams to ensure customer satisfaction through timely fulfillment of orders and expedited handling when necessary.
  • Reduced lead times by closely collaborating with cross-functional teams to establish realistic deadlines and priorities.
  • Trained junior schedulers in best practices for scheduling techniques, contributing to the development of a skilled workforce.
  • Boosted overall productivity by continuously analyzing data to identify opportunities for process improvements.
  • Developed comprehensive contingency plans in anticipation of unexpected disruptions, minimizing negative impacts on overall operations.
  • Played an instrumental role in achieving company growth objectives by supporting the successful launch of new products on time and within budget constraints.
  • Updated management and clients on progress of production.
  • Tracked progress of manufacturing orders using [Type] software.

Education

High School Diploma -

Jordan
Sandy, UT
04-1982

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Cash management
  • Payment processing
  • Product restocking
  • Product knowledge
  • Merchandise restocking
  • Cash drawer balancing
  • Payment collection
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Purchase assistance
  • Reports and documents
  • Records maintenance

Timeline

Cashier

Costco
11.2019 - 11.2024

Maintenance Crew Member

Costco
11.2019 - 04.2024

Master Production Scheduler

Summit Medical
01.2003 - 11.2019

High School Diploma -

Jordan

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