Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Rusk

Milton,FL

Summary

Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

18
18
years of professional experience

Work History

Guest Service Leader

Tom Thumb Food Stores
Milton, FL
04.2022 - 11.2024
  • Resolved customer complaints in a timely manner while adhering to company policies.
  • Held weekly meetings with staff to discuss goals, objectives, and any concerns.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Managed inventory levels by restocking shelves as needed.
  • Computed bills, collected payments and made change for guests.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
  • Monitored security cameras to detect suspicious activity or theft within the store premises.
  • Reviewed employee performance evaluations with team members on a regular basis.
  • Trained new team members on customer service policies and procedures.
  • Conducted regular audits of store operations to identify areas for improvement.
  • Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Assisted customers in selecting merchandise based on individual needs and preferences.
  • Maintained accurate records of transactions and sales data.
  • Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
  • Ensured compliance with health and safety regulations at all times.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Organized the store floor to ensure that products were easily accessible for customers.
  • Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with safety regulations and company policies.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.

Key Holder Manager

Dollar General Store
Pace, FL
01.2020 - 02.2022
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Implemented quality control measures to uphold company standards.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Analyzed business performance data and forecasted business results for upper management.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Monitored staff performance and addressed issues.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Produced thorough, accurate and timely reports of project activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Delegated work to staff, setting priorities and goals.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Ensured compliance with regulatory requirements and industry standards.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Conducted price checks and updated pricing information as needed.
  • Placed special orders or called other stores to find desired items.
  • Handled returns and exchanges according to company policies.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Operated scanning equipment for price checks and stock replenishment.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted customers with product selection, pricing and availability.
  • Answered telephone to give callers store information and look up order details.
  • Assisted with loading and unloading deliveries from vendors.
  • Monitored employee performance to ensure adherence to company standards.
  • Maintained attractive merchandise displays to maximize purchases.
  • Reconciled daily sales transactions against cash registers totals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained records related to sales for store management.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers to determine wants or needs.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Maintained cleanliness and organization of store shelves and displays.
  • Followed loss prevention guidelines to deter theft.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Ensured the cleanliness and tidiness of the store.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Performed daily opening and closing procedures for store operation.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Provided cash register operations and handled customer payments.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Assisted customers with product selection based on their needs and preferences.
  • Adhered to safety regulations when handling hazardous materials.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Improved customer service feedback scores through outstanding service.
  • Addressed customer questions and concerns regarding products and services.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Addressed customer complaints in a professional manner.
  • Processed returns and exchanges according to company policy.
  • Managed inventory levels, ensuring optimal stock availability.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized store displays to ensure maximum visibility of products.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Stocker

Bypass Farmers
Milton, FL
05.2019 - 12.2021
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Ensured that all products were properly labeled according to company standards.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Processed payments and bagged items for customer check out.
  • Updated product labels to reflect accurate pricing.
  • Processed returns and exchanges efficiently according to company policy.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Pushed carts and loaded customer purchases into vehicles.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Reported any damaged goods or out-of-date items immediately to management personnel.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Lifted materials of varied weights on regular basis.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Restocked shelves after each customer purchase for optimal display presentation.
  • Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Operated forklift and pallet jack to transport heavy loads.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Palletized merchandise for easy movement to sales floor locations.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Stamped price tags on merchandise, referring to official price lists.
  • Responded quickly to any customer inquiries or complaints regarding stocked items.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Rotated and faced product displays for optimal visual appeal.
  • Assessed floor displays to restock merchandise.
  • Assisted customers in locating desired items within the store.
  • Operated cash registers accurately when assisting customers at checkout lanes.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Organized backroom storage areas in order to maximize space utilization.
  • Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Stocked shelves with products based on customer demand and sales trends.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
  • Replenished items to maintain stock availability.
  • Adhered to safety protocols while unloading shipments from delivery trucks.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Identified and quickly handled spill clean-up.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Project Manager

Albany logistics Marine Corps
Albany, GA
10.2015 - 10.2018
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Created and implemented processes to ensure successful completion of projects.
  • Conferred with project personnel to identify and resolve problems.
  • Advised other departments on best practices related to managing large-scale projects.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Provided guidance to team members regarding tasks assigned to them.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Created project status presentations for delivery to customers or project personnel.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Developed and maintained project plans, timelines, and budgets.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Conducted periodic inspections of job sites for quality and progress.
  • Produced thorough, accurate and timely reports of project activities.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Drafted project construction schedule and updated as job progressed.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Prepared cost estimates for projects of varying sizes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Updated and maintained databases with current information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Assisted with special projects assigned by management when required.
  • Updated and recorded customer or client information to maintain accounts.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Reviewed all outgoing shipments for compliance with applicable safety standards and regulations.
  • Completed or assisted with difficult or skilled tasks.
  • Ensured accurate completion of required paperwork associated with export and import shipments.
  • Provided feedback on process improvements that could improve efficiency in the shipping department.
  • Worked closely with warehouse staff to ensure timely loading of products onto trucks for delivery.
  • Handled customer complaints related to shipping delays or incorrect deliveries in a professional manner.
  • Resolved discrepancies between purchase orders and actual shipments received from suppliers.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Tracked supplier performance metrics such as on-time delivery rate, quality issues.
  • Checked loaded materials compared to work orders for correctness.
  • Organized and maintained shipment records, including bills of lading, invoices, and other documents.
  • Verified product availability for shipping by checking inventory levels.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Inspected and verified incoming orders to ensure accuracy of shipments.
  • Operated scanners, computers, and other equipment to track orders.
  • Investigated any reported problems regarding shipping errors or damages.
  • Received and tracked incoming inventory shipments.
  • Transported goods to designated areas within the warehouse facility.
  • Staged and sorted multiple types of products for loading.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Tracked costs and expenses for analysis against original budget and compiled data into reports for final review.

Licensed Insurance Agent

Allstate Insurance Co
Albany, GA
09.2006 - 10.2015
  • Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Leveraged industry trends to shape solutions and approaches.
  • Established relationships with vendors that provide services related to insurance products.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Developed and implemented sales strategies to increase market share of insurance products.
  • Maintained accurate records of client information including contact details and policy changes.
  • Negotiated contracts with providers to secure competitive rates for customers.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Resolved disputes between customers and insurers by researching and interpreting policy language.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Prepared detailed reports analyzing the effectiveness of marketing campaigns.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Exceeded company sales goals for new policies.
  • Developed appropriate quotes based on risk information.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Responded to customer inquiries and problems to promote great service.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Assisted in the development of training materials for new agents entering the field.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Initiated contact with potential clients through cold calling and networking activities.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Achieved repeat business and referrals through personalized services.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Upsold products to policyholders and potential new clients.
  • Participated in industry events such as conventions, seminars, workshops.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated a variety of machinery and tools safely and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated and maintained databases with current information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Strengthened customer retention by offering discount options.
  • Collected deposits or payments and arranged for billing.
  • Implemented innovative methods for streamlining the customer service process.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Updated databases with new and modified customer data.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Oversaw warranty counseling process to manage expense controls.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Led on- and off-site customer support teams across multiple time zones.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed household errands and other essential duties.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

High School Diploma -

Mitchell Baker High School
Albany Ga
05-2002

Skills

  • Project management
  • Team leadership
  • Customer service
  • Sales strategy
  • Data analysis
  • Problem solving
  • Time management
  • Effective communication
  • Performance evaluation
  • Quality control

Timeline

Guest Service Leader

Tom Thumb Food Stores
04.2022 - 11.2024

Key Holder Manager

Dollar General Store
01.2020 - 02.2022

Stocker

Bypass Farmers
05.2019 - 12.2021

Project Manager

Albany logistics Marine Corps
10.2015 - 10.2018

Licensed Insurance Agent

Allstate Insurance Co
09.2006 - 10.2015

High School Diploma -

Mitchell Baker High School

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Tracy Rusk