Tracy Salis
Leadership/Sales Management
Liberty,MO
Summary
Goal-oriented team manager providing first-rate leadership, communication, and multitasking abilities. Well-versed in implementing team objectives, goals, and mediating interpersonal issues. Offering ten years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
10
10
years of professional experience
Work History
Contact Center Team Manager/Sales Trainer
Lands End Corp
Dodgeville
02.2015 - 03.2025
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
- Delivered customized presentations tailored to each team's specific needs based on market trends and customer preferences.
- Developed and implemented comprehensive sales training programs for new and existing employees.
Education
Some College (No Degree) - Culinary Management
Southwest Technical College
Fennimore, WISkills
- Performance monitoring
- Sales training
- Coaching techniques
- Data analysis
- Goal setting
- Team leadership
- Customer service
- Process improvement
- Communication skills
- Presentation delivery
- Conflict resolution
- Employee development
- Time management
- Employee engagement
References
References available upon request.
Timeline
Contact Center Team Manager/Sales Trainer
Lands End Corp
02.2015 - 03.2025
Some College (No Degree) - Culinary Management
Southwest Technical College
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