Tracy Sanchez
San Antonio,TX
Summary
Dedicated and dependable professional with proven leadership skills in operations. Skilled in mentoring and training team members to foster growth and lead by example. Recognized for integrity, adaptability, and a strong work ethic. Proactive approach to new challenges with a positive, solutions-focused mindset.
Overview
15
15
years of professional experience
Work History
Sales Activation Specialist II
Spectrum (Charter Communications)
04.2022 - Current
- Manage 60-80 inbound calls from field sales representatives and customers to support new service activations, order modifications, and account inquiries.
- Accurately process order entries in internal systems while ensuring compliance with company protocols, data integrity standards, and CPNI.
- Upsell and cross-sell services including TV, mobile, and internet packages to maximize customer value and satisfaction.
- Make outbound calls to customers to assist with service transfer requests, follow-ups, and account resolution.
- Maintain a strong understanding of Spectrum’s services and promotions to effectively present options tailored to customer needs.
- Collaborate with sales teams, dispatch, and support departments to ensure seamless service delivery and customer satisfaction.
- Trained new Sales Activation Specialists, improving team performance and ensuring consistent service delivery across all touchpoints.
Lead Registered Medical Assistant
University Health System
11.2017 - 04.2022
- Supervised daily operations of medical assisting team, ensuring compliance with healthcare regulations.
- Trained and mentored new medical assistants in patient care protocols and administrative procedures.
- Developed efficient workflow processes to enhance patient scheduling and appointment management.
- Enhanced patient education efforts through effective communication of treatment plans, discharge instructions, and follow-up recommendations.
- Evaluated medical equipment regularly to ensure proper functioning and maintenance needs were addressed promptly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Server/Bartender
54th Street Restaurant & Drafthouse
05.2014 - 04.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained and mentored new servers on menu knowledge and service protocols while enhancing team performance and service quality.
- Trained and mentored new bartenders on cocktail preparation techniques and customer service standards.
- Demonstrated strong multitasking skills by managing multiple tables and bar area simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Assistant Restaurant Manager
Joe’s Crab Shack
04.2010 - 11.2014
- Supervised daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Trained and mentored staff, enhancing team performance, service quality, and guest satisfaction.
- Developed and managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Handled escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed customer feedback to improve service delivery and guest satisfaction scores.
Education
Bachelor of Applied Technology - Operations Management
Palo Alto College
San Antonio, TX12-2026
Associates of Applied Science - Registered Medical Assistant
Hallmark University
San Antonio, TX01.2017
High School Diploma -
MacArthur High School
San Antonio, TX06-2009
Skills
- Customer Engagement
- Effective Communication
- Active Listening
- Time Management
- Brand Awareness
- Sales Strategy
- Adaptability
- Problem Solving
- Team Collaboration
- Team Leadership
- Multitasking
- Organizational Skills
Accomplishments
Sales Activation Specialist II | 1st Quarter 2025
Ranked # 10 for Mobile Attachments | March 2025
Ranked # 1 for Mobile Attachments | February 2024
Spectrum 100% Club
Timeline
Sales Activation Specialist II
Spectrum (Charter Communications)
04.2022 - Current
Lead Registered Medical Assistant
University Health System
11.2017 - 04.2022
Server/Bartender
54th Street Restaurant & Drafthouse
05.2014 - 04.2022
Assistant Restaurant Manager
Joe’s Crab Shack
04.2010 - 11.2014
Bachelor of Applied Technology - Operations Management
Palo Alto College
Associates of Applied Science - Registered Medical Assistant
Hallmark University
High School Diploma -
MacArthur High School
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