Tracy Scarlett
Marietta,GA
Summary
Dedicated and detail-oriented Patient Access Specialist with a proven track record of providing efficient and compassionate patient services. Skilled in patient intake, insurance verification, and collections, ensuring a seamless experience for patients. Known for maintaining a high level of accuracy and professionalism in fast-paced healthcare environments. Highly social and communicative, with a deep respect for sensitive and confidential information. Possesses a clear understanding of HIPAA rules and insurance protocols, ensuring compliance at all times.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Kennestone Emergency Dept
09.2023 - Current
- Greets all patients with a positive and professional attitude
- Interviews each patient or family member to obtain accurate demographics
- Obtain all necessary signatures on consent forms and is knowledgeable regarding any special forms that may be required by third party payer
- Maintain confidentiality of patient information in accordance with HIPPA regulations
- Verifies insurance coverage and collects copay and previous balances
- Resolves errors in the Work Queues.
Front Office Specialist
Northwest Women's Care
12.2021 - 08.2023
- Greets patients and assist with checking in and checking out
- Performs all functions of patient admission including reviewing all information with patient, completing appropriate forms, and verifying insurance using the EPIC system
- Collect credit card and cash co-pays, and managed daily bank deposits
- Schedules appointment via multiline phone system for appropriate medical office and/or provider
- Confirms next day appointments and alerts patients as to what documentation is needed
- Process FMLA and medical records in a timely manner by mail or by fax.
Merchandising Manager
Old Navy
10.2019 - 11.2021
- Support strategies and processes to drive store sales and deliver results
- Implement action plans to maximize efficiencies and productivity
- Perform Service Leader duties
- Accountable for team performance through teaching, coaching, and providing feedback to build capabilities
- Analyze product movement and make suggestions to increase sales
- Tracked weekly, monthly, and quarterly forecast and results for merchandising experiences and product categories.
Store Manager
Gymboree
01.2015 - 04.2019
- Delivered excellent customer service by greeting and assisting customers
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
- Resolved customers problems by investigating issues, answering questions, and building rapport
- Trained employees in inventory practices, POS systems and product knowledge
- Managed store appearance, including merchandising and displays, signage and cleaning
- Received packages and deliveries and restocked inventory upon shipment arrival.
Assistant Manager
Gymboree
03.2014 - 01.2015
- Assisted the store manager with retail store operations, opening, closing, cash management, inventory control, profit and loss analysis, records management, and customer complaints
- Provided superior customer service and consistently exceeded sales goals
- Trained and coached store employees and provided motivation to increase sales and store profit
- Assisted in meeting/exceeding all sales targets including plan, comp, and other key performance indicators.
Education
Medical Administrative Assistant -
KENNESAW STATE UNIVERSITY
01.2019
Skills
- Verbal and written communication
- Multi-tasking
- Data entry
- Strong attention to detail
- Employee Training & Development
- Medical Terminology
- HIPAA Compliance
- Insurance Billing
- Healthcare Software Knowledge
- Payment Collection
Certification
- CRCR certified
- CPR certified
- Certified Medical Administrative Assistant (May 2019)
Softwarecompetencies
- EPIC
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- POS System
Timeline
Patient Access Specialist
Kennestone Emergency Dept
09.2023 - Current
Front Office Specialist
Northwest Women's Care
12.2021 - 08.2023
Merchandising Manager
Old Navy
10.2019 - 11.2021
Store Manager
Gymboree
01.2015 - 04.2019
Assistant Manager
Gymboree
03.2014 - 01.2015
Medical Administrative Assistant -
KENNESAW STATE UNIVERSITY