Tracy Schantzen

Work History

Program Supervisor

Options Residential

11.2023 - Current

Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
Assisted with community resources for healthcare and mental health.
Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
Monitored program performance and outcomes for successful delivery of services.
Coached team members on productivity strategies to accomplish challenging goals.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Transported clients to medical and dental appointments to provide support.
Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.

Assisted Living Supervisor

Options Residential

01.2023 - 11.2023

Created meeting schedules to develop, monitor and review plans with individuals served and review the outcomes of those meetings with direct reports and supervisors during one-to-one sessions.
Maintaining regular contact with individuals served, staff members, extended care teams and family members in accordance with the created plan and to ensure continuity of care.
Review progress notes to monitor effectiveness and understanding of programs created.
Document outcomes of plans and adapt plans as necessary to meet the needs of the individuals that Options Residential, Inc. supports.
Training staff members on the Person-Centered Recovery Plan and track outcomes associated with the plan.
Provide a daily structure and ongoing training on that structure to direct reports.
Ensure all direct reports consistently complete all assigned services, individual programs, trainings, organizational procedures, and adhere to organizational policies and procedures.

Service and Recovery Planner

Options Residential

05.2020 - 01.2023

Created all necessary service and recovery paperwork associated with placement cycle for an individual receiving services from Options Residential, Inc.
Identified, communicated, and coordinated appointments with supportive services for health or consultant related services including internal clinical support team, nursing, specialist services, physicians, psychologists, ARMHS and all other consultants ensuring resolution of outstanding issues.
Maintained regular contact with individuals served, staff members, extended care teams and family members in accordance with the created plan.
Review progress notes to monitor effectiveness and understanding of programs created.
Provided Crisis Intervention and Mental Health Support based on client needs.

Intake Specialist

Options Family and Behavior Services

12.2018 - 05.2020

Work with various insurance companies and school districts to coordinate daily transportation to and from a care and treatment facilities for youth.
Verify insurance benefits with insurance companies and Minnesota health care programs, submission of authorizations for service.
Scheduling, importing information into electronic medical records and telephone work.
Customer service work, both face to face and on the phone with, clients, providers, and transportation companies.
Processed and fulfilled Medical Records requests

CHW Sage Program Intern

MN Department of Health

03.2018 - 10.2018

Assist MDH Sage Program staff with community outreach events to increase community awareness of breast, cervical and colorectal cancer screening.
Assist MDH Sage Program staff with prepping and planning for community outreach and screening events.
Engage and educate diverse communities of color on cancer prevention and early detection strategies.
Assist in navigating uninsured and underinsured community members to Sage services.

Program Assistant

Intermediate School District 917

05.2017 - 04.2018

Assists children in meeting their individualized education plan (IEP) goals under the supervision of the classroom teacher, speech therapist, occupational therapist or any other professionals working with the students.
Assists children in the classroom as well as the general education setting; helps to model and encourage respect, communication, and competency of their work tasks.
Assists students to manage their behaviors in a professional, nonjudgmental, empathetic manner, follow their behavior plans and maintains the safety of children and the environment.
Assists classroom teacher(s) by performing specific duties assigned or undertaking specialized tasks to achieve and enhance instructional objectives, maintain various records and files, provides supervision in school areas.
Adapts instructional materials, equipment, or strategies, as directed, to accomplish instructional objectives and supports students’ needs.
Facilitates activities, as developed by the teacher or therapist, when necessary, Works with individuals or small groups to reinforce instruction introduced by the teacher and supports student progress on IEP goals.
Assists with developing appropriate social skills and behavior; assists with managing and charting behavior.

Personal Care Assistant

Sherri Sidwell Home Care

09.2016 - 04.2018

1:1 supervision for safety and assistance to the client in activities of daily living to maintain the client in their home.
Responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, toileting, other personal hygiene tasks.
Accompanying client to appointment both personal and medical.
Helping client with medications as assigned and prescribed by the treating physician.
Planning and facilitating life-enriching activities.
Assisting the client with an exercise program to maintain and build physical abilities.

Transportation Specialist

Durham School Services

08.2012 - 04.2016

Responsible for safely and legally transporting students and adults of all ages to school and other destinations as assigned.
Follow all State and Federal transportation laws and regulations, inspect and maintain vehicles to ensure safety, and accurately document as required.
Interact with students, parents, school staff and co-workers to ensure safe and timely transportation.
Perform pre- and post-trip inspections in accordance with State and Federal Transportation Laws.
Provided excellent customer service to families and individuals and developed a positive rapport.
Large focus on Special Needs transportation and accommodating each riders needs as necessary.

Transportation Specialist

Anderson Bus Company

08.2009 - 01.2012

Responsible for safely and legally transporting students and adults of all ages to school and other destinations as assigned.
Follow all State and Federal transportation laws and regulations, inspect and maintain vehicles to ensure safety, and accurately document as required.
Interact with students, parents, school staff and co-workers to ensure safe and timely transportation.
Perform pre- and post-trip inspections in accordance with State and Federal Transportation Laws.
Provided excellent customer service to families and individuals and developed a positive rapport.
Large focus on Special Needs transportation and accommodating each riders needs as necessary.

Summary

Overview

Work History

Program Supervisor

Assisted Living Supervisor

Service and Recovery Planner

Intake Specialist

CHW Sage Program Intern

Program Assistant

Personal Care Assistant

Transportation Specialist

Transportation Specialist

Education

B.A. - Individualized Studies with a focus on Community Human Services and Advocacy

Certificate - Community Health Worker

Certificate - Chemical Dependency

Skills

Timeline

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