Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Tracy Schmidt

Tracy Schmidt

Buffalo,MT

Summary

Motivated individual with experience in Business Office Management, Accounting, Supervision, Customer Service, Human Resources, Sales, and Training.

Strong communication and interpersonal skills. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

26
26
years of professional experience

Work History

Department Manager of Office, Sales, and Design

Hi-Heat Industries Inc.
05.2014 - Current


40 hours per week.

  • Supervise office employees within a variety of job functions.
  • Supervise and perform accounting functions. Accounts payable, accounts receivable, budgeting, order entry, shipping, purchasing, commissions, and scheduling.
  • Supervise inventory and purchasing.
  • Strong knowledge of GAAP.
  • Optimized procedures for higher efficiency and achieved and exceeded sales targets.
  • Demonstrate highly effective oral and written communication.
  • Enforced department policies, procedures and standards to establish productivity and quality.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting business relationships.

Human Resources Manager

Hi-Heat Industries Inc.
04.2010 - 05.2014

40 hours per week.

  • Conducted investigatory meetings, researched documentation, and observed behaviors to determine appropriate disciplinary action.
  • Defused emotionally charged volatile interactions between co-workers.
  • Trained and monitored compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Motivated 50+ employees through special events, incentive programs, and constructive feedback.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Effectively communicated both orally and verbally with employees, managers, owners, and outside interested parties.

Team Leader

Hi-Heat Industries, Inc.
04.2009 - 04.2010

40 hours per week.

  • Supervised 12+ production employees.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Established open and professional relationships with 50+ team members to achieve quick resolutions for various issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Telesales Manager

Qwest Communications
01.2000 - 04.2009

50 hours per week.

  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Teachers Assistant / Special Needs Classroom

Helena School District
09.1997 - 05.1999

40 hours per week.

  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Documented students' academic progress, social interactions, general appearance and wellbeing.
  • Maintained calm and objective demeanor during high stress situations. Deescalated emotionally charged interactions with students.
  • Effectively interacted with students from wide varieties of socioeconomic and cultural backgrounds.

Education

High School Diploma -

Fergus High School
Lewistown, MT
05.1981

Skills

  • Office Management
  • Professional Human Resource Manager
  • Customer Service
  • Sales Expertise
  • Administrative Duties
  • Motivational Leadership
  • Training
  • Understanding of Office Operations
  • Manager Coaching and Training
  • Department Administration
  • Sales and Operations
  • Collaborative Manager
  • Administrative and Office Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Department Manager of Office, Sales, and Design

Hi-Heat Industries Inc.
05.2014 - Current

Human Resources Manager

Hi-Heat Industries Inc.
04.2010 - 05.2014

Team Leader

Hi-Heat Industries, Inc.
04.2009 - 04.2010

Telesales Manager

Qwest Communications
01.2000 - 04.2009

Teachers Assistant / Special Needs Classroom

Helena School District
09.1997 - 05.1999

High School Diploma -

Fergus High School
Tracy Schmidt