Tracy Seng
Farwell,MI
Summary
Proactive Manager with 20 years of experience in the healthcare industry. Proficient in collaborative leadership to promote an engaged, empowering work culture. Customer-oriented team player with expertise generating optimal satisfaction levels while creatively meeting budget and staffing needs during critical times. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced high risk settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
MyMichigan Health Clare
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees, patients and visitors.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentor to other team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Emergency Department Manager
McLaren Health Care
04.2018 - 02.2021
- Supervised RNs, PCAs and non-licensed nursing personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Ambulatory Services Clinical Supervisor
Munson Medical Center
01.2017 - 01.2018
- Oversee all clinical staff in Primary Care office, Family Care office, Walk in Clinic, Occupational Health, Wound Care and Sleep Lab
- Writing and implementation of policies and procedures
- Education of clinical and clerical staff
- Purchasing supplies and equipment
Manager
Munson Healthcare
01.2015 - 01.2017
- Managed and motivated over 30 employees to be productive and engaged in work.
- Writing and implementation of policies and procedures
- Preparing for Trauma designation and implementation of the trauma program
- Responsible budget for Emergency Department and Trauma program
- Pilot study with the state of Michigan with Community Mental Health to decrease unnecessary hospital visits and improve care to patients that meet criteria
Education
Master of Science - Nursing
Chamberlain College of Nursing
Chicago, IL2017
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL2014
Associate of Science - Nursing
West Shore Community College
Scottville, MI2005
Skills
- Team Leadership and Mentor
- Team Management
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Interpersonal Communication Skills
- HIPAA Guidelines
- Multitasking and Organization
- Patient Safety
- Teamwork and Professionalism
- Data Mining
Accomplishments
- Achieved successful Joint Commission survey with teamwork and collaboration.
- Presented at the Michigan Nurses Association Conference.
- Lead of a wellbeing initiative for reframing of Covid.
Certification
Registered Nurse – State of Michigan Current ACLS, BLS, PALS – American Heart Association
Timeline
Manager
MyMichigan Health Clare
05.2021 - Current
Emergency Department Manager
McLaren Health Care
04.2018 - 02.2021
Ambulatory Services Clinical Supervisor
Munson Medical Center
01.2017 - 01.2018
Manager
Munson Healthcare
01.2015 - 01.2017
Master of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
West Shore Community College
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