Tracy Seubert

• Reviewing all incoming request and follow policies and procedures to ensure that healthcare individuals/employers have met qualifications for the Healthcare for ME grant. Approving or denying request.
• Work with healthcare individuals/employers to identify their needs for training's, research courses and collaborate with educational institutes and other resources to have needs met.
• Implement healthcare individuals/employers into the State of Maine database, ensuring all information is accurate and up to date.
• Adding budgets into the State of Maine database, adjusting as needed and checking accuracy or for any indiscretions.
• Creating and update Standard Operation Procedures as needed.
• Handling invoices, approving and sending to finance for payment. As well as researching refunds and applying to budget as needed.
• Following up with individuals/employers making sure they have no needs unmet until completion of said course or training program.
• Outreaching by attending career fairs and healthcare summits. Presenting and having Q&A with employers and educational institutions in regards to the Healthcare for ME grant.
• Collaborating with numerous state services in regards to an individual healthcare workers other needs beyond what Healthcare for ME offers while attending school or a training course.
• Tracking weekly with excel spreadsheets, completions, new requests, incomplete trainings and closed requests. Comparing to state of maine database reports for accuracy.
• Work on various projects when needed in regards to the Healthcare for ME grant.
• Following all protocol for the work from home position.

• Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls.
• Managed office inventory and placed new supply orders.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks.
• Directed and oversaw office personnel activities.
• Directed team of 4 IT technicians
• Processed A/R an daily deposits
• Refurbished laptops and desktops
• Traveled locally to any current clients or office personnel in need of pick up or drop off of computers or equipment.
• booked and directed monthly staff meetings
• Managed end completion of service for customers laptops or computers. Ensuring timely pick up.
• Received daily inventory and closed or updated P.O.'s and sales orders in POS system.
• Reconciled daily cash drawer and inventory at end os day.
• Followed all protocol for hybrid position.

• Collected payments, issued receipts and updated accounts to reflect new balances.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Managed daily bookkeeping functions with attention to accounts receivable and set up new accounts using credit payments.
• Balanced reports and batch summaries to submit for approval.
• completed morning deposit
• reconciled trucks as they came in daily from routes.
• participated in month end reconciling balances
• assisted work from home lead manager with emails and other reports as needed.
• Followed protocol of hybrid position.

• Collaborated with external underwriters and underwriter assistants in rating auto quotes, prospects, rerates, audits and midterms for several markets.
• Trained and mentored new and existing employee's
• Created and maintained SOP's for the national auto department in regards to all processes of quoting including material references, work arounds, state guidelines, shortcuts/tips.
• Resolved any issues an internal or external employee may have had in regards to existing policy/quote.
• Worked on existing problems within the department on finding the root cause and implementing /testing processes to improve or resolve the issue(s).
• Cross trained in other departments to assist as needed.
• Worked on various/numerous projects as needed. Some project time frames lasted several weeks or up to a year. Projects also, required multitasking current position to being pulled from current position to work only on existing project.
• Followed all protocol while in the work from home position.

Over the course of several years with Liberty Mutual, I received numerous awards for customer service, training and projects.

• Coordinated timely payments from vendors, clients and account holders.
• Calculated and verified all figures, calculations and documents.
• Investigated and resolved discrepancies in monthly bank accounts.
• Posted financial data in Excel spreadsheets and managed inventory.
• Communicated internally with team members and employees across multiple departments and accounting to maintain accurate circulation and billing data.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
• Updated and reconciled accounts payable with purchase orders for accuracy.
• Balanced reports and batch summaries to submit for approval.
• Prepared month-end closing entries for detailed reporting and recordkeeping.
• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
• Coded invoices and other records to maintain organized and accurate records.

• Entered route drivers inventory slips into system and monetary amounts collected from vending machines.
• Balanced daily inventory and monetary amounts collected.
• Resolved any discrepancies with daily inventory and monetary collected.
• Ran daily reports
• Handled incoming calls from external customers and resolved any issue(s) or request(s) as needed.
• Conducted weekly warehouse inventory. Collected weekly inventory from drivers. Balanced inventory and resolved any conflicts with inventory.
• Placed orders for inventory warehouse weekly.
• Assisted driver manager and sales manager as needed with reports, scheduling and various tasks.
• Assisted in the handling on all monetary collected for pick up by Brink.
• Filled in for Office/Driver manager when out of office.