Tracy Shavers
Columbus,OH
Summary
Results driven and highly qualified professional with a proven track record of exceeding client expectations. Notably recognized for providing outstanding customer service, Increasing efficiency, productivity and revenue. Skilled in analytical thinking and leading collaborative task oriented process to increase overall organizational performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
GSA
Prime Flight Aviation (Spirit Airlines)
08.2024 - Current
- Demonstrated strong personal responsibility and self-motivation in high-pressure environments.
- Facilitated smooth boarding and timely departures for flights by coordinating with multiple teams.
- Addressed passenger inquiries and resolved flight-related issues efficiently.
- Collaborated with airport staff to maintain seamless operations across various functions.
- Adapted quickly to new situations, showcasing proven learning abilities.
- Excellent communication skills, both verbal and written.
- Manage boarding processes to ensure swift turnarounds and on time departures while providing excellent customer service.
- Works well in a team setting, providing support and guidance.
- Works flexible hours across night, weekend, and holiday shifts.
- Check In Passengers traveling Domestic and international while verifying proper identification and documentation is provided in order to travel.
Inbound Sales Representative
Charter Spectrum
10.2014 - 05.2024
- Consistently exceeded sales quotas while maintaining high customer satisfaction ratings.
- Increased product knowledge through ongoing training, enhancing sales performance.
- Responded to customer inquiries within established turnaround times.
- Documented call details and customer interactions accurately.
- Managed high call volumes efficiently while maintaining professionalism under pressure.
- Achieved productivity targets and sales goals, surpassing expectations by 20%.
- Coordinated with marketing and product development teams to provide valuable customer feedback.
- Implemented effective upselling techniques, driving additional revenue streams.
Customer Service Representative
ATT
10.2007 - 08.2014
- Maintained professionalism in high-stress situations while resolving conflicts effectively.
- Resolved customer complaints empathetically, enhancing loyalty and increasing repeat business.
- Handled escalated calls efficiently, achieving satisfactory outcomes for customers and company.
- Responded promptly to customer inquiries regarding products, services, and company information.
- Guided customers through website navigation and online ordering, improving user experience.
- Collaborated with team members to establish best practices for consistent service delivery.
- Consistently exceeded sales performance metrics, recognized as a top performer within the team.
- Met established call guidelines for service levels, handle time, and productivity.
Education
Marketing
Columbus State Community College
Columbus, OHSkills
- Positive attitude and teamwork
- Customer service, Sales and support
- Problem-solving and multitasking
- Organizational skills
- Active listening and attention to detail
- Conflict resolution
- Data entry and typing proficiency
- Critical thinking
- Organization and time management
- Multitasking
- Adaptability and flexible
Timeline
GSA
Prime Flight Aviation (Spirit Airlines)
08.2024 - Current
Inbound Sales Representative
Charter Spectrum
10.2014 - 05.2024
Customer Service Representative
ATT
10.2007 - 08.2014
Marketing
Columbus State Community College
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