Summary
Overview
Work History
Skills
Work Availability
Education
Quote
Timeline
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Tracy Shaw

Tenant Service Coordinator
Acworth,GA

Summary

Knowledgeable Tenant Services Coordinator touting 5.9 years of expertise handling multitude of daily issues with exceptional poise. Tactful individual liaising with vendors, tenants, management staff and outside contractors. Promoting exemplary skills in preparing in-depth reports, writing memos and scheduling services.

Overview

16
16
years of professional experience

Work History

Tenant Services Coordinator

Childress Klein
Atlanta, GA
10.2017 - 06.2023


  • Acted as professional liaison between tenants and personnel in management office.
  • Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
  • Supervised daily operations of property in accordance with corporate policies and procedures.
  • Perform duties of Corporate Tenant Service at five Class A commercial buildings at Atlanta Galleria.
  • Schedule conference space and usage including pay peruse space.
  • Communicated effectively with tenants and on-site associates.
  • Acted as professional liaison between tenants and personnel in management office.
  • Support for audio/video presentation.
  • Created and maintained tenant work orders.
  • Provided Georgia Notary Service to tenants.
  • Supported daily operations of property in accordance with corporate policies and procedures.
  • Supported Maintenance Engineering teams in 5 Buildings.
  • Attended Maintenance Engineering team meetings bi-monthly.
  • Communicated closely with tenants to resolve building maintenance issues.
  • Scheduled Trash pickup for buildings and pest control for tenants.

Contractor

Staff Source, Inc
Marietta, GA
04.2016 - 05.2017
  • Worked various contract positions. Temp to Hire with Childress Klein - May 2017 hired permanently October 2017

Customer Service Associate

The McNichols Company
Kennesaw, GA
01.2013 - 03.2016
  • First Point of contact into busy call center, distribute calls to sales – assisted up to 100 per day.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assist customers with credit card payments, credit applications, tracking orders, packing lists.
  • Monthly customer contact – calling past due accounts twice a month.
  • Assist Warehouse Managers in Charlotte, Tampa, and Kennesaw
  • RMAs in Southeast, paperwork, logistics, credit. and carriers tracking orders or scheduling. carrier pickups for returns.
  • Assistant to Group Sales Team
  • Trained new personnel regarding company operations, policies, and services.
  • Cross-trained and backed up other customer service Associates.

Contractor

Staff Source, Inc.
11.2011 - 06.2013
  • Various assignments contract assignments including McNichols Company - Hired permanently through Staff Source.

Office Manager

Search Smart
Norcross, GA
02.2007 - 10.2011
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
  • Maintained CRM database with customer updates and report generation.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Skills

  • Tenant Relationship Cultivation
  • Tenant and Property Management Liaising
  • Coordinate Documents
  • Microsoft Office 365
  • Building Systems and Services
  • Professional Relationships
  • Verbal and Written Communication
  • Common Area Maintenance
  • Invoice Processing
  • Angus Work Order System
  • COI
  • Telephone etiquette
  • Written and oral communication
  • Customer service-focused
  • File maintenance and updating
  • Vendor relationship building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

High School Diploma -

Walton High School
Marietta, GA
06.1979

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Tenant Services Coordinator

Childress Klein
10.2017 - 06.2023

Contractor

Staff Source, Inc
04.2016 - 05.2017

Customer Service Associate

The McNichols Company
01.2013 - 03.2016

Contractor

Staff Source, Inc.
11.2011 - 06.2013

Office Manager

Search Smart
02.2007 - 10.2011

High School Diploma -

Walton High School
Tracy ShawTenant Service Coordinator