TRACY SHEALY
Fairbanks,AK
Summary
Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions seeking to transition medical education and practical experience to the healthcare industry. Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
TLC In-Home Care
05.2021 - Current
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
01.2011 - Current
- At-Home Parent
- Assign appropriate chores and praise targeted behaviors for encouraging development of self-control, self-confidence, and responsibility
- Care for family and provide support and expertise in satisfying each member’s physical, emotional, intellectual, and social needs
- Head school projects and manage family finances
- Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or playing with unsafe objects
- Model appropriate social behaviors and encourage concern for others to cultivate the development of interpersonal relationships and communication skills
- Observe children's behavior for irregularities, took temperature, transported children to doctor, or administered medications, as directed, to maintain children's health
- Prepare and serve nutritionally balanced meals and snacks for the child or children
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children
Senior Caregiver
New Bridge Homecare Services
02.2019 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Retail Sales
Walmart
01.2000 - 11.2011
- Described merchandise and explained use, operation, and care of merchandise to customers
- Greeted customers and ascertained what each customer wants or needs
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintained records related to sales
- Placed special orders or called other stores to find desired items
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Cafeteria Worker
Richland One School
08.2008 - 01.2011
- Cleared tables after customers were finished dining
- Communicated with customers in regards to specials, orders, comments, and complaints
- Ensured adherence to all standards for customer service, product quality, safety monitoring and food handling
- Escalated customer complaints to manager on duty
- Greeted customers entering the establishment and maintain communication throughout the ordering process
- Maintained adequate supplies of clean linens, utensils, glassware, dishes, or trays
- Met all standards of local, state and federal health and safety regulations
- Operated standard commercial kitchen equipment, when applicable
- Performed cleaning or stocking, as needed, in the establishment
- Requested and recorded customer orders, and totaled orders using a cash register, multi-counting machine, or pencil and paper
- Served customers in the restaurant that specializes in fast service and inexpensive carry-out food
- Served food and located items requested my customers
- Set tables with clean linens, condiments, utensils, or other supplies
Administrative Assistant/Secretary
Security Guard
08.1992 - 01.2000
- Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals
- Coordinated calendars prioritized corporate meetings and made travel arrangements
- Created documents, charts, spreadsheets, and presentations and edited documents and prepared them for approval
- Greeted visitors or callers and handled inquiries or directed them to the appropriate person according to their needs
- Operated office equipment, such as fax machines, copiers, or phone systems
- Recorded information, updated files or paperwork, and maintained documents such as correspondence or other material
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Set up and managed paper or electronic filing system
- Used computer for various applications, such as database management or word processing
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
2017
Skills
- Proficiencies:
- MS Office; MS Excel; MS Word; MS PowerPoint;
- PROFESSIONAL MEDICAL SKILLS
- Basic coding skills for ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing
- Billing Cycle
- Claims Appeal Process
- Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems
- HIPAA Compliance
- Anatomy & Physiology
- Meaningful Use
- ICD-9/ICD-10
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Billing
- Medical Records Management
- Release of Information
- Medical Laws & Ethics
- Path Physiology for Medical Office
- Principles of Management
- Medical Transcription
- Office Accounting
- MS Office / MS Word
Additional Information
- Skills and Attributes: Open to feedback; Team player; Complete tasks on time; Flexible; Willing to learn new things Honors/Awards: , Ultimate Medical Academy, Dean’s List
Certification
- DCA - Direct Care Aide
- CPCT/A - Patient Care Technician/Assistant
- NCPCT - Patient Care Technician
- PCW - Personal Care Worker
- PCA - Personal Care Aide
- PCHM - Personal Care Homemaker
Timeline
Elderly Caregiver
TLC In-Home Care
05.2021 - Current
Senior Caregiver
New Bridge Homecare Services
02.2019 - 03.2021
01.2011 - Current
Cafeteria Worker
Richland One School
08.2008 - 01.2011
Retail Sales
Walmart
01.2000 - 11.2011
Administrative Assistant/Secretary
Security Guard
08.1992 - 01.2000
Associate of Science - Health Sciences
Ultimate Medical Academy
- DCA - Direct Care Aide
- CPCT/A - Patient Care Technician/Assistant
- NCPCT - Patient Care Technician
- PCW - Personal Care Worker
- PCA - Personal Care Aide
- PCHM - Personal Care Homemaker
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