Tracy Sheres
New Harmony,United States
Summary
Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Proven skills in increasing customer engagement and business visibility in online searches through successful digital approaches. Experienced in developing marketing initiatives, increasing business success and boosting sales. Excellent analytical, organizational and decision-making abilities.
Overview
26
26
years of professional experience
Work History
Admissions Specialist
Turn-About Ranch
01.2017 - Current
- Conducted in-depth and compassion based consultations with parents to assess issues, qualify appropriate program fit, and evaluated enrollment qualifications.
- Explained program's fee structure, verified insurance benefits, coordinated tours, and initiated enrollment process.
- Identified and addressed concerns of incoming students and parents.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Performed market analysis and researched latest trends.
- Designed and presented social media campaign ideas.
- Tracked social media trends and adapted to attract target follower demographic.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
Sales Assistant & Concierge
Sunrise Senior Living
01.2012 - 06.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Insurance Sales Agent
ASAP INSURANCE AND FINANCIAL SERVICES
01.2005 - 01.2007
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Account Executive
Student Loan Consolidation Center
01.2002 - 01.2006
- Researched and provided accurate individualized information in regards to loan repayment plans and presented options as appropriate
- Qualified leads, built relationships and executed sales strategies to drive new business
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Sales Specialist
Matrix Direct
01.1998 - 06.2002
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Provided leadership, direction, and training for both new and existing employees in the customer service division.
- Audited workflow procedures in order to meet the ever-changing demands and fluctuations in work volume.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Education
Bachelor of Science - Organizational Behavior
National University
La Jolla, CA01.2015
Associate of Arts - Social Psychology
San Diego Mesa College
San Diego, CA01.2013
Skills
- Contract Negotiation and Closing Tactics
- Sales Expertise
- Prospect Qualification
- Prospecting Skills
- Post-Sales Support
- Social Media Marketing
- Adapt to Diverse Groups
- Customer Service
- Digital Content Development
- Search Engine Optimization Practices
- Blog Posts
- Google AdWords
- Email Promotions
- Campaign Development
Timeline
Admissions Specialist
Turn-About Ranch
01.2017 - Current
Sales Assistant & Concierge
Sunrise Senior Living
01.2012 - 06.2013
Insurance Sales Agent
ASAP INSURANCE AND FINANCIAL SERVICES
01.2005 - 01.2007
Account Executive
Student Loan Consolidation Center
01.2002 - 01.2006
Sales Specialist
Matrix Direct
01.1998 - 06.2002
Bachelor of Science - Organizational Behavior
National University
Associate of Arts - Social Psychology
San Diego Mesa College
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