Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Hi, I’m

Tracy Sherman

Benson,AZ
Tracy Sherman

Summary

Proven leader and adept communicator, excelled in client relationship building and workload management at Loves Travel Stop. Leveraged strong safety compliance and deadline adherence skills to enhance customer satisfaction and drive repeat business. Achieved notable efficiency in operations, significantly boosting sales through strategic upselling and effective team coordination.

Overview

6
years of professional experience
1
Certification

Work History

DoorDash

Independent Contractor
06.2024 - Current

Job overview

  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Loves Travel Stop

Shift Leader
05.2019 - 06.2024

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Education

Benson Union High School
Benson, AZ

05.1994

Skills

  • Client Relationship Building
  • Workload Management
  • Deadline Adherence
  • Safety Compliance

Certification

Adult, Child, Baby, First Aid, CPR, AED

Accomplishments

10 plus years in Customer Service. Answering phones, and computer skills.

Languages

Spanish
Limited Working

Timeline

Independent Contractor

DoorDash
06.2024 - Current

Shift Leader

Loves Travel Stop
05.2019 - 06.2024

Benson Union High School

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Tracy Sherman