Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Simonsen

Manilla,Iowa

Summary

Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Direct Support Professional SCL

Wesco Industries
Denison, IA
01.2015 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to clients.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted with daily living activities, running errands and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Customer Service Representative

Communications Data Services
Harlan, IA
07.1994 - 04.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

IKM High School
Manilla, IA
05.1993

Skills

  • Client Records Management
  • Diet and Nutrition
  • Emergency Situations
  • Client Requirements
  • Independent Living
  • Community Integration
  • First Aid Certification
  • Developing Client Trust
  • Meal Planning and Preparation
  • Blood Glucose Monitoring
  • Assisting with Daily Living
  • Reading Comprehension
  • Creative Thinking

Timeline

Direct Support Professional SCL

Wesco Industries
01.2015 - Current

Customer Service Representative

Communications Data Services
07.1994 - 04.2014

High School Diploma -

IKM High School

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