Tracy Singleton
Buckeye,AZ
Summary
Proven track record in enhancing customer loyalty and streamlining front-end operations, notably with INLAND KENWORTH. Excelled in problem-solving and critical thinking, adeptly managing high-stress situations and multitasking. Achieved significant improvements in customer service efficiency and satisfaction, leveraging strong active listening and time management skills.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
INLAND KENWORTH
11.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced cash register and vault at beginning of business day.
CUSTOMER SERVICE REPRESENTATIVE
WILLIAMS-SONOMA, INC.
08.2023 - 10.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
FRONT DESK RECEPTIONIST,
Holiday Inn Express Hotel Suites
04.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Accounts Receivable Clerk
West Valley Rock
10.2020 - 02.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Associate of Science -
Arizona Western College
Yuma, AZHigh School Diploma -
Salome High School
Salome, AZ05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time management
- Strong multi-tasking abilities
Timeline
CUSTOMER SERVICE REPRESENTATIVE
INLAND KENWORTH
11.2023 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
WILLIAMS-SONOMA, INC.
08.2023 - 10.2023
FRONT DESK RECEPTIONIST,
Holiday Inn Express Hotel Suites
04.2022 - 08.2022
Accounts Receivable Clerk
West Valley Rock
10.2020 - 02.2022
Associate of Science -
Arizona Western College
High School Diploma -
Salome High School
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