Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Tracy Slack

Oroville,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Driven Medical Biller motivated to perform beyond expectations.

Overview

14
14
years of professional experience

Work History

Medical Biller

Oroville Hospital
11.2023 - Current
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
  • Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.

Medical Assistant

Oroville Hospital
04.2022 - 11.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Supported administrative staff by processing payments.

Business Owner

D G Slack Trucking
02.2020 - Current
  • Input income and expense details into database to track business finances and address variances
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly
  • Reconciled daily sales, returns and financial reports in QuickBooks
  • Learned and remained updated on statutory requirements and regulations
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Established strong customer relationships through excellent communication and attentive service.

Call Center Customer Service Representative

United Healthcare
10.2010 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Documented and detailed calls and complaints using call center's CRM database
  • Resolved concerns with products or services to help with retention and drive sales
  • Answered over 40 calls per shift to meet fast-paced call center demands
  • Interviewed policyholders to verify information and obtain additional details
  • Followed up with customers on unresolved issues
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Maintained confidentiality of patient finances, records and health statuses.

Education

High School Diploma -

Oroville Adult School
Oroville, CA
06.1994

Skills

Finance and Accounting

  • Focus and Follow-Through
  • Customer Relations Oversight
  • Quality Assurance
  • Financial Statement Review
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Payment Collection
  • HIPAA Compliance
  • Inventory Management
  • Patient Scheduling
  • Patient-Focused Care
  • Data Entry
  • Vital Sign Monitors
  • Customer Relationship Management (CRM)
  • Calm and Level-Headed Under Duress
  • Compassionate
  • Customer Service
  • Restocking Lab Supplies
  • Account Management
  • Insurance claims
  • Medical billing
  • Insurance billing
  • Electronic claims
  • HIPAA compliance
  • Insurance verification
  • Customer service
  • Patient billing
  • Claim submission
  • CMS-1500 billing forms
  • Payment posting
  • Claims review
  • Medical claims submission

Contact

Oroville, United States 95966

Timeline

Medical Biller

Oroville Hospital
11.2023 - Current

Medical Assistant

Oroville Hospital
04.2022 - 11.2023

Business Owner

D G Slack Trucking
02.2020 - Current

Call Center Customer Service Representative

United Healthcare
10.2010 - 02.2020

High School Diploma -

Oroville Adult School

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Tracy Slack