Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Smith

Pollock,LA

Summary

Highly efficient Office Worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

17
17
years of professional experience

Work History

Insurance/Authorization Clerk/Medical Assistant

Agilus Health Inc.,
06.2011 - Current
  • Streamlined workflow for medical staff by accurately verifying patient insurance eligibility and benefit information.
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
  • Reduced claim denials by meticulously reviewing authorization forms for accuracy and completeness before submission.
  • Maintained consistent follow-up on status of prior authorization requests.
  • Provided valuable support during peak periods or staff shortages by cross-training in various administrative tasks within the office setting.
  • Managed high volumes of incoming calls professionally while multitasking other job duties, demonstrating excellent time management skills.
  • Expedited resolution of insurance issues by acting as a liaison between patients, providers, and insurance companies.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Purchased and maintained office supplies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained client medical history, medication information, symptoms, and allergies.

Office Clerk

Social Security Office
08.2010 - 05.2011
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained and updated office records, both digital and physical.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Secretary

Pinecrest
01.2009 - 07.2010
  • Maintained electronic filing systems and categorized documents.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and updated records and files to maintain document compliance.

Cashier

Super One
05.2007 - 12.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.

Education

Associates in Business Management - Business Administration And Management

Northwestern University
Natchitoches, LA
05.2008

High School Diploma -

Grant High School
Dry Prong, LA
05.2006

Skills

  • Schedule and calendar management

  • Problem-Solving

  • Document Editing

  • Document Management

  • Scheduling

  • Supervision and leadership

  • Teamwork and Collaboration

  • Multitasking

Timeline

Insurance/Authorization Clerk/Medical Assistant

Agilus Health Inc.,
06.2011 - Current

Office Clerk

Social Security Office
08.2010 - 05.2011

Secretary

Pinecrest
01.2009 - 07.2010

Cashier

Super One
05.2007 - 12.2008

Associates in Business Management - Business Administration And Management

Northwestern University

High School Diploma -

Grant High School

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