Tracy Smith
Columbus Junction,Iowa
Summary
Qualified Customer Service Representative with over 15 years of experience in fast-paced customer service environment. Personable and professional under pressure.
Overview
23
23
years of professional experience
Work History
Customer Operations Specialist
JM Swank LLC
North Liberty, Iowa
10.2000 - Current
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Helped drive sales goals and achieve monthly quotas.
- Learned, referenced and applied product knowledge information.
- Recommended alternative items if product was out of stock.
Responsible for receiving, coordinating, and processing orders from customers for shipments. Ensure products are ordered and shipped to correct manufacturing plants and warehouse locations.
Interface with production planning, sales, scheduling, transportation, and warehouse personnel to ensure inventory availability to meet current and projected sales needs.
Identify, track and resolve customer shipment and distribution related issues.
Analyze and report complaints based on item, cause, or other factors.
Maintain and download item documentation needed at plant level.
Education
Bachelor of Science - Criminology and Psychology
Florida Southern College
1998
Skills
Highly dependable
Excellent attention to detail
Active Listening skills
Strong Organizational skills
- Exceptional communication skills
- 15 years of excellent customer service experience
- Strong ability to multi-task under pressure
- Proficient in Microsoft applications
Timeline
Customer Operations Specialist
JM Swank LLC
10.2000 - Current
Bachelor of Science - Criminology and Psychology
Florida Southern College
Similar Profiles
Gary WinnettGary Winnett
Class a CDL Truck Driver at JM SwankClass a CDL Truck Driver at JM Swank
MARIE SWEENEYMARIE SWEENEY
Creative Communications Producer at Swank Management Group, LLCCreative Communications Producer at Swank Management Group, LLC
Eli ZablockiEli Zablocki
Laborer at JM Landscaping LLCLaborer at JM Landscaping LLC