Summary

Overview

Work History

Education

Skills

Timeline

Tracy Smith

Winston Salem,NC

Summary

Experienced customer service professional bringing 15+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about DOT regulations and standards.

Overview

16

16

years of professional experience

Work History

Logistics Specialist

Epes Logistics

09.2008 - Current

Built and established long term relationships with customers and carriers.
Maintained excellent working relationships with customers and carriers by efficiently responding to inquiries and complaints.
Worked with several different customers, from large to small - FTL to LTL.
Negotiated freight rates as well as spot quoting to acquire cost-effective pricing.
Developed strategies to optimize utilization of available resources.
Prepared and presented reports for some of our customers on logistics performance.
Coordinated incoming and outgoing shipments to maintain schedules.
Managed and tracked loads such as scheduling pick up appointments, delivery appointments and speaking with drivers and dispatchers to make sure loads are delivered as scheduled.
Provided customers with status updates.
Developed new business, have several customers that I have set up and continue to work with.

Education

High School Diploma -

Glenn High School

Kernersville, NC

Skills

Strong Work Ethic
Problem-Solving
Decision-Making
Punctual and Dependable

Critical Thinking
Attention to Detail
Customer Relations
Ability to work in a fast paced environment

Timeline

Logistics Specialist

Epes Logistics

09.2008 - Current

High School Diploma -

Glenn High School