Tracy Smith
Alvarado,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Business Development Manager
Jibe Staffing
Haltom City, Texas
07.2023 - Current
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Researched target markets to understand the needs of current and potential customers.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Branch Manager
Smith Personnel
Fort Worth, Texas
08.1999 - 07.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- New offices were established both in 2008 and 2018, contributing to the company's expansion.
Education
Crowley High School
Crowley, TXSkills
- CRM Management
- Pipeline Management
- Decision-Making
- Promotional planning
- CRM Platforms
- Salesforce Management
- Strategic Partnerships
- Client Consultations
- Lead Generation
- Pipeline Development
- Relationship Building
- Relationship Development
- Sales Presentations
- Customer Service
- Business Development
- Prospecting
- Client Relationship Building
- Key decision making
- Staff Management
- Mentoring and Coaching
- Territory and account management
- Revenue development
- Marketing
- Sales expertise
- Training and mentoring
- Revenue Forecasting
- Verbal and written communication
- Territory Management
- Operations
- Sales and Marketing
Timeline
Business Development Manager
Jibe Staffing
07.2023 - Current
Branch Manager
Smith Personnel
08.1999 - 07.2023
Crowley High School
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