Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRACY SMITH

JONESVILLE,SC

Summary

Dynamic Office Manager at WT's of Jonesville, LLC, recognized for enhancing customer satisfaction through effective feedback systems and optimizing office operations. Proven organizational skills and adept in inventory control, I streamlined processes, ensuring confidentiality and efficient communication, while fostering a collaborative environment that improved team productivity.

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager

WT's of Jonesville, LLC
06.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Residential Advisor

SC School for the Deaf and Blind
08.2010 - 08.2012
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Assisted students in handling tough situations to resolve problems.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Provided supervision for cafeteria, laundry and special activities of facility.

Certified Surgical Technologist

Ambulatory Surgery Center
04.2003 - 08.2009
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
  • Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
  • Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
  • Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
  • Performed accurate instrument counts, preventing potential surgical complications due to retained items.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Used sutures, staples, clips and other tools to close wounds.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
  • Collected, prepared and disposed of medical specimens.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Expanded knowledge of surgical procedures through continuous professional development, staying current with industry advancements.
  • Achieved consistent performance evaluations through dedication to excellence in patient care, teamwork, and adherence to established protocols.
  • Maintained high infection control standards.
  • Promoted a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on surgical processes.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.

Education

No Degree - Surgical Technology

Spartanburg Community College
Spartanburg, SC
08-1987

College Preparatory

Jonesville High School
Jonesville, SC
06-1986

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Administrative support
  • Document management
  • Credit and collections
  • Mail handling
  • Scheduling
  • Inventory control

Certification

Certified Surgical Technologist

BLS Certification

Fist Aid

Timeline

Office Manager

WT's of Jonesville, LLC
06.2012 - Current

Residential Advisor

SC School for the Deaf and Blind
08.2010 - 08.2012

Certified Surgical Technologist

Ambulatory Surgery Center
04.2003 - 08.2009

No Degree - Surgical Technology

Spartanburg Community College

College Preparatory

Jonesville High School

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