Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Affiliations
Work Preference
Quote
Software
Timeline
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Tracy Smith

Tracy Smith

Project Manager(PMP)
Lakeville,MN

Summary

Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Project Manager

Daikin
07.2023 - Current
  • Cradle to Grave NPI Project Management
  • Tracking and Managing Project Budget
  • Product Launches using Order to Cash
  • Collaboration with Marketing team to launch NPI Projects
  • Collaboration with aftermarket to ensure replacement parts are available after launch
  • Active participant of Root cause actions and process improvements
  • Weekly and Monthly Project report outs to Sr. Leadership

IT Incident Project Manager

Blue Cross Blue Shield of Florida
06.2022 - 04.2023
  • Coordination of incidents reported by customers and users: - coordination of resolving Driving an incident to resolution.
  • Documenting key actions and events during the conference call
  • Sent notification to senior leadership of current status and impact.
  • Ensure proper escalation procedures are followed and correct support teams are engaged.
  • Facilitating peer to peer conference calls between resolver teams on non-significant incidents and escalating if impact increases.
  • Work with all parties and engagement of technical teams, - leading incidents to fast resolution, - owner of the escalation process, - owner of the major incident management process, - managing Emergency incidents with high business impact, - continuous contact with customer's business representatives, end users and 3rd party vendors.
  • Reporting: - preparing reports related to statistical data for incidents, - post incident review, - quality analysis, - tracking and reporting the life path of ongoing incidents.
  • Change and Problem management: - work closely with respective change and problem management teams on organization of changes with the focus on high availability and quick maintainability of services, - coordination of change related incidents ensuring the fast restoration, - collaboration with problem managers in order to determine the proper root cause analysis

Project Manager

Symphony AI Digital Manufacturing
04.2019 - 05.2022
  • Manage project budgets ranging from $185,000-$300,000
  • Manage project delivery in 9 countries globally
  • Improve customer relationship by improving satisfaction
  • Manage project timelines ranging from 2 months – to 3 years
  • Provide monthly resource forecasting
  • Manage team members weekly assignments and priorities
  • Increased billable IT hours by 50% with broader project scope including additional BU coverage
  • Decreased amount of time to bill customer from 45 hrs. to 20 hrs. a month via process improvements
  • Oversee customer project implementations
  • Write blogs for internal Marketing teams, on what it’s like to be a project manager in Savigent
  • Gather and provide architecture diagrams to Solutions Architect so they can provide a project estimate to client based on complexity of solution design
  • Manage scope for project SOW and change requests

Content Coordinator

Thomson Reuters
09.2018 - 03.2019
  • Review and manage content blogs
  • Contribute to Lawbuzz Project to gain Facebook Administrative access from clients
  • Manage and facilitate realignment of workload for content writers
  • Co-facilitated in development of project metrics for Management

Project Assistant - Post Sales

Polaris Industries
11.2016 - 09.2018
  • Manage and schedule on-site inspections for post sales surveillance
  • Facilitate meetings with Product Group leaders and VPs to deliver weekly reports on trending potential issues identified by Post Sales operations
  • Provide customer resolution- includes calling consumers, transferring vehicles, replacing unit or providing customers with a credit, and obtaining final documentation
  • Prepare reports for Consumer Product Safety Commission (CPSC)
  • Work with dealers on resolution for safety claims
  • Administrator for SharePoint site
  • Co-facilitated in developing the Post Sales surveillance workflow
  • Implemented manufacturing health checks on units we do on-site investigation for

International Project Assistant

Polaris Industries
04.2013 - 11.2016
  • Global travel to India, Brazil, and Switzerland working on multiple new business initiatives to bring Polaris’s products to emerging markets
  • Project Assistant on first ever international joint venture in India with Eicher Motors/Polaris
  • Started production and sales of Indian Motorcycle brand in Brazil
  • Prepared new international program unit cost tracking
  • Acting Project Leader for Value Improvement Process - central corporate cost reduction team
  • Review and maintain budget and labor accounts
  • Obtain quotes from vendors
  • Develop, listed, and maintained part numbers for new products
  • SME for Implementation for product Life-cycle management (PLM) system
  • SME for SAP Implementation
  • Run and track BOM metric audits
  • Facilitate purchasing meetings
  • Project manage change control board meetings
  • Manage all shipping requests
  • Assist Managers with budget reports
  • Drive proto-type parts fabrication for new product design

Project Assistant – Power Train

Polaris Industries
06.2012 - 04.2013
  • Prepare documents for new dyno test requirements
  • Prepare monthly TIR closure meetings
  • Send out 60-day test plan
  • Prepare and send out project status slides
  • Responsible for writing test outcomes/reports

Education

Bachelor of Business Administration -

University of North Dakota

Skills

  • International project manager
  • Digital marketing
  • Consumer insights analysis
  • Strategic innovation development
  • Proficient in digital marketing principles
  • Certified in Google campaign management
  • Experience with agile frameworks
  • Agile project facilitator

Accomplishments

  • Resolved product issue through consumer testing.

Certification

PMP 2024

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • PMI

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Career advancementCompany CulturePersonal development programsWork from home optionTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingHealthcare benefitsWork-life balanceFlexible work hoursPaid time off4-day work weekPaid sick leave

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

ERP

CRM

Timeline

Sr. Project Manager

Daikin
07.2023 - Current

IT Incident Project Manager

Blue Cross Blue Shield of Florida
06.2022 - 04.2023

Project Manager

Symphony AI Digital Manufacturing
04.2019 - 05.2022

Content Coordinator

Thomson Reuters
09.2018 - 03.2019

Project Assistant - Post Sales

Polaris Industries
11.2016 - 09.2018

International Project Assistant

Polaris Industries
04.2013 - 11.2016

Project Assistant – Power Train

Polaris Industries
06.2012 - 04.2013

Bachelor of Business Administration -

University of North Dakota

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