Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Smith

Bossier City,La.

Summary

Detail-oriented Operations Manager and Administrative Assistant with over 15 years of experience in optimizing operations and providing exceptional administrative support. Proven success in enhancing team productivity while managing business needs with precision and efficiency. Expertise in coordinating diverse tasks and implementing innovative solutions that drive cost reductions and improve overall workflow. A strong commitment to fostering a collaborative work environment that aligns with organizational goals and enhances operational effectiveness is consistently upheld.

Overview

13
13
years of professional experience

Work History

Operation Manager- Six locations

Wescon Distribution & Supply
09.2012 - 09.2025
  • Actively engaged in developing annual budgets for the facility.
  • Managed multiple priorities in a customer-centered environment.
  • Led a diverse group of team members, which included Operations Associates, Drivers and Administrative Coordinators.
  • Collaborated with other internal departments such as Sales in addition to external customer support and interactions.
  • Provided exceptional customer service through order fulfillment and problem resolution.
  • Managed key performance indicators (KPIs) to maintain and improve service quality.


Administrative Assistant /Branch Administration Manager

Wesco
09.2014 - 09.2025
  • Company Overview: Wesco Distribution is a leader in industrial supply with an extensive offering of electrical, data communications, general maintenance, repair, and operating (MRO) and electrical OEM products as a dedicated Administrative
  • Music Mountain is a family owned and operated business since 1919, a reliable source for quality bottled water.
  • As a dedicated customer service liaison to customers & Music Mountain Water, partnered with a 53 member Sales/Route and internal personnel to ensure those customers’ needs and requirements were met or exceeded.
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Received, screened and routed incoming calls.
  • Provided complete meeting support including preparing materials and taking notes.
  • Created reports and presentations.
  • Designed marketing brochures and wrote website copy.
  • 30B+ globally leading provider of wireless data and telecommunications solutions and products, with 10,000+ employees worldwide.

Education

GED -

Minden High
Minden, LA
05-1998

Skills

  • Data organization
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Cross-functional teamwork
  • Operations management
  • Customer relationship management (CRM)
  • Project planning

Timeline

Administrative Assistant /Branch Administration Manager

Wesco
09.2014 - 09.2025

Operation Manager- Six locations

Wescon Distribution & Supply
09.2012 - 09.2025

GED -

Minden High

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