Tracy Smith
WCCHS
Perry
5
years of professional experience
I am looking for a position that appreciates someone who works hard and has a strong work ethic. I am a dedicated employee and looking for a job that would appreciate that.
Work History
Senior Surgical Services Scheduler
1 Year 8 Months- Scheduled patients for upcoming procedures. Cross-referenced patients' information to ensure booking tool accuracy and currency. Notified departments involved in patient treatment to confirm readiness for procedures. Coordinated and communicated updates or changes following procedure bookings.
- Coordinated scheduling processes to optimize resource allocation and meet operational demands.
- Developed and maintained comprehensive schedules using advanced scheduling software.
- Collaborated with cross-functional teams to ensure timely completion of projects and tasks.
Surgical Services Scheduler
2 Years 7 Months- Scheduled patients for upcoming procedures. Received requests to schedule patients for their procedures. Ensured all necessary information was correct. Entered information into the scheduling system with high attention to detail.
- Coordinated scheduling for multiple teams to optimize resource allocation and improve workflow efficiency.
- Developed and implemented scheduling protocols that enhanced operational accuracy across departments.
- Collaborated with cross-functional teams to ensure adherence to project timelines and deliverables.
Switchboard Operator
1 Year 3 Months- Answered all incoming phone calls to facility, ensuring callers received timely assistance. Forwarded calls to appropriate extensions, facilitating efficient communication within facility. Gathered information from callers unsure of their contacts, directing them to the correct person for assistance. Contacted appropriate agencies in the event of an emergency within the facility.
- Operated multi-line switchboard to route incoming calls efficiently
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Maintained accurate call logs and records for operational continuity
Education
GED Diploma - English Composition
Skills
Rapid adaptation
Initiative-driven
Independent task execution
Attention to detail
Analytical problem resolution
Client support
Analytical thinking
Timeline
Senior Surgical Services Scheduler
WCCHS
12.2024 - CurrentRead More
Surgical Services Scheduler
WCCHS
05.2022 - 12.2024Read More
Switchboard Operator
WCCHS
02.2021 - 05.2022Read More
New York State
GED Diploma from English Composition
Read More