Professional with high standards and strong focus on team collaboration and achieving results. Extensive experience in analyzing business processes and identifying areas for improvement. Dependable and adaptable, known for problem-solving and analytical skills. Believe in Leadership at all levels. Ethics and accountability are of the utmost importance to me.
Overview
21
21
years of professional experience
Work History
Business Services Analyst
Prince William County Area Agency on Aging
10.2021 - Current
Facilitate communication between HR and department staff.
Manage payroll operations for department
Facilitate staff onboarding and offboarding processes
Direct talent management initiatives
Facilitate communication between teams to ensure compliance with safety protocols
Handle maintenance of employee records
Serve as a subject matter expert in the design, implementation, and evaluation of related projects
Train staff in county processes
Act as our ITIMS representative
Coordinate all building maintenance requests
Research, compile, and analyze a variety of reports related to human resources
Handle all correspondence sent from Agency to public, ensuring the style guide is followed
Take meeting minutes on the Disabilities Services Board
Maintain all personnel files, both physical and digital
Designated records management liaison
Develop and implement policies and procedures
Track employee evaluations
Act as safety liaison
Conduct queries on CDL drivers
Create agenda's for manager and Acting Director
Attend monthly meetings with BOCS, stallholders and management
Administrative Coordinator/Assistant Manager
Prince William County Area Agency on Aging
10.2010 - 01.2021
Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections
Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards
Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion
Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites
Coordinated with team members to ensure clear understanding of project objectives, timelines, and expectations
Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity
Aided in the development of comprehensive site-specific safety plans, fostering a strong culture of safety among all team members
Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase
Acted as Assistant Site Manager for Active Senior Center Program
Transportation specialist, maintained CDL
Participated in regular progress meetings with stakeholders to provide updates on project status, address any concerns, and maintain open lines of communication
Developed strong relationships with vendors, securing competitive pricing for materials and services needed for projects
Interviewed, hired, and trained new workers
Developed monthly program newsletter
Led activities for aging adults in an active Senior Center
Led national accreditation through The National Council on Aging in 2012
Owner/Operator Child Care Development Center
Self-employeed/
01.2008 - 07.2010
Managed day-to-day business operations
Developed and maintained strong relationships with clients, resulting in repeat business and referrals
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
Increased customer satisfaction by implementing efficient business processes and providing exceptional service
Developed, implemented, a budget
Hired trained, and managed a team of 4 employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions
Maintained all required trainings of staff to ensure compliance with county and state regulations for licensure
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Pre-K Teacher/Afternoon Supervisor
Christ Chapel Academy
06.2004 - 01.2008
Gave one-on-one attention to children while maintaining overall focus on entire group
Sanitized toys and play equipment each day to maintain safety and cleanliness
Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques
Observed children to identify individuals in need of additional support and developed strategies to improve assistance
Developed care plans for children
Supervised 20+ staff, ensuring ratios were met
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
Consulted with parents to build and maintain positive support networks and support continuing education strategies
Education
No Degree - Certification, Early Childhood Development
Northern Virginia Community College
Annandale, VA
03-2009
Skills
Software implementation
Business process improvement
Requirements gathering
Managing people with integrity and compassion
Excellent time management skills
Highly organized
Integrity and equality-focused
Timeline
Business Services Analyst
Prince William County Area Agency on Aging
10.2021 - Current
Administrative Coordinator/Assistant Manager
Prince William County Area Agency on Aging
10.2010 - 01.2021
Owner/Operator Child Care Development Center
Self-employeed/
01.2008 - 07.2010
Pre-K Teacher/Afternoon Supervisor
Christ Chapel Academy
06.2004 - 01.2008
No Degree - Certification, Early Childhood Development
Administrative Assistant / Billing Specialist at Area Agency on Aging/ Kalamazoo County Health DeptAdministrative Assistant / Billing Specialist at Area Agency on Aging/ Kalamazoo County Health Dept