Tracy Sooknanan
Hoschton,GA
Summary
Customer-oriented, strategic-thinking CAR with 2 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
5
5
years of professional experience
Work History
Advertising Sales Specialist
PlayOn! Sports
Atlanta, GA
07.2024 - Current
- Generated weekly reports on sales performance metrics such as leads generated, conversion rates.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained and updated customer database with contact details and sales interaction history.
- Negotiated prices and terms of sales and service agreements with clients.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Leveraged digital and telephone approaches to generate sales leads.
- Cold calling- 60-100 prospected leads
Advertising Sales Director
Professional Sports Publications
ATL, GA
07.2021 - 07.2024
- Analyzed business and sales targets using critical problem-solving skills.
- Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor.
- Negotiated contracts and fees with media professionals to secure pricing.
- Secured customer tickets using computer-based software ticketing system.
- Over came sales objections to persuade customer to buy product.
- Cold Calling 150-200 potential clients a day.
- Using resources around me to find new prospecting clients.
Customer Account Representative
National Beverage Corp.
Gainesville, GA
04.2020 - 06.2021
- Distributed information on accounts, insurance plans and diverse funds.
- Created strategies to expand existing customer base and increase sales.
- Received several letters from customers and awards from management team for superb customer service.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
- Reached out to customers to assess satisfaction levels and current needs.
- Conveyed updates regarding business proposals, contracts and current projects.
- Received and processed client payments, and updated accounts.
- Reviewed accounts for delinquencies and other ongoing issues.
- Offered available products and solutions to meet diverse requirements.
- Closed large maintenance contract worth more than millions of dollars in fixed pricing.
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Accepted and processed customer payments and applied toward account balances.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
Closing Manager
Winnford Academy
Flowery Branch, GA
- Oversaw daily activities and programs to educate and socialize participants.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Communicated with parents and fostered strong professional relationships.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Arts - Marketing
Gainesville State College
Oakwood, GA05.2018
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05.2013
Skills
- Adjustment posting
- Credit and collections
- General ledger
- Investigative research
- Payment management
- Bill processing
- Customer relationship management
- Sales strategy development
- Account management
- Relationship management
- Print advertising
- Sales Force
- Cold calling
- Leads prospecting
Timeline
Advertising Sales Specialist
PlayOn! Sports
07.2024 - Current
Advertising Sales Director
Professional Sports Publications
07.2021 - 07.2024
Customer Account Representative
National Beverage Corp.
04.2020 - 06.2021
Closing Manager
Winnford Academy
Bachelor of Arts - Marketing
Gainesville State College
High School Diploma -
Flowery Branch High School
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