Traveling, Volunteering, Music, Decorating, Walking
Hi, I’m
Tracy Spiess
Fairfield Twp.,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer relations, administrative functions, leadership, and office management. Recognized for driving efficiency and streamlining processes to align with business objectives, while fostering a culture of collaboration and adaptability in fast-paced environments. Proven ability to maintain reliable performance through effective communication and task organization, contributing to high client retention rates and staff loyalty. Committed to leveraging skills to enhance operational success and support organizational growth.
Overview
31
years of professional experience
1
Certification
Work History
BridgeWater Church
Building Administrator
07.2021 - Current
Job overview
- Collaborate with lead staff on community events fostering a sense of belonging among residents while promoting positive interactions
- Keep property in compliance with local, state, and federal regulations for both church and daycare
- Establish strong relationships with vendors, negotiating favorable contract terms that produce cost savings
- Provide comprehensive administrative support to pastors, church staff and daycare staff, ensuring smooth daily operations
- Work with church accountant on financial management with budgets, payroll, and giving
- Liaison between the church and daycare, daily support for daycare director, HR for their staff and responsible for payroll
RE/MAX Preferred Group
Office Administrator/West Chester
10.2019 - 07.2021
Job overview
- Bookkeeping, expense reports, commission logs; new agent onboarding, license transfers, renewals; schedule/track closings, meetings, and training; supply orders/office needs
- Maintaining MLS daily, processing agent transactions, and closings; helping with agents' and clients' daily needs; planning and organizing social events
- Ran the largest office in brokerage, managing daily operations, and ensuring seamless workflow and communication among team members
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices
Childcare Services
Owner/Operator
09.2006 - 08.2018
Job overview
- Provided daily childcare in my home for local families employed as nurses and police officers
- Keeping up to date with CPR certification and any medical care needed for specific child needs
- Developed and implemented curriculum that fosters child development and learning engagement
- Established positive relationships with families to support children's emotional and social growth
Old Navy, GAP Inc.
Merchandising Manager
01.2000 - 01.2002
Job overview
- Entire store operations, new hiring and training, scheduling, customer service, balancing and banking, loss prevention, shipment planning and receiving, inventory, and floor moves
- Led cross-functional teams with strategies to enhance product visibility and drive sales growth
- Developed a culture of excellence within each store's teams through coaching, mentoring, and goal setting, leading to higher performance and job satisfaction
- Established monthly goals and communicated performance expectations in routine meetings with up to 200 staff members to optimize sales and customer service
County Seat - Retail Store
Assistant Manager
05.1995 - 07.1999
Job overview
- Mentored team members to improve product knowledge, sales techniques, and professional development
- Oversaw daily cash reconciliations, ensuring accurate financial reporting, and implemented inventory management systems to optimize stock levels and reduce discrepancies
- Enforced compliance with company policies, safety regulations, and quality standards while handling disciplinary actions with fairness and respect
- Generated repeat business through exceptional customer service
Education
McAuley High SchoolCincinnati, OH
High School Diploma
University Overview
- Honor Roll
- Focus on Child Psychology and Spanish
Skills
- Comprehensive budget analysis
- Effective team collaboration
- Customer service proficiency
- Strong verbal communication
- Versatile in dynamic environments
- Efficient data input
- Proactive self-starter
- Strategic task management
- Customer relationship management
- Administrative leadership
- Effective time management
- Complex Problem-solving
- Staff training and development
- Project management
Certification
- First Aid/CPR Certified
- Skin Care Specialist
ORGANIZATIONS
- BridgeWater Church (08/2012 - Present) Sunday School Teacher
- Fernside Center for Grieving Children (08/2010 - 05/2021) Hospitality/Support Group
- Cincinnati Christian Schools (08/2002 - 06/2015) Teacher helper
Interests
Timeline
Building Administrator
BridgeWater Church
07.2021 - Current
Office Administrator/West Chester
RE/MAX Preferred Group
10.2019 - 07.2021
Owner/Operator
Childcare Services
09.2006 - 08.2018
Merchandising Manager
Old Navy, GAP Inc.
01.2000 - 01.2002
Assistant Manager
County Seat - Retail Store
05.1995 - 07.1999
McAuley High School
High School Diploma