Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Springman

Labadie,MO

Summary

Dedicated financial crimes and fintech payments professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director, Global Advisory Services

Launchpay/Infinicept
03.2022 - Current
  • Manage risk losses to below .2 bps
  • Responsible for overseeing risk management, compliance, and underwriting functions of payments processing operations.
  • Play critical role in ensuring profitability, compliance, and risk mitigation of Merchant portfolio.
  • Prepare reports and documentation for audits and regulatory examinations related to payments risk and underwriting.
  • Collaborate with internal teams to implement risk mitigation measures and enhance fraud detection and prevention systems.
  • Stay updated with industry trends, regulations, and best practices related to payments risk management.
  • Received 95% satisfaction score from customers.

Senior Financial Crimes Consultant, Investigations Review Team

Wells Fargo
02.2021 - 03.2022
  • Audited brokerage and transaction fraud investigations to assess if appropriate actions were taken to mitigate and report potential risks.
  • Conducted quality reviews of Suspicious Activity Reports (SARs) to ensure accuracy and recommended amendments, as needed.
  • Fostered and maintained positive relationships with Investigative Partners by providing meaningful and relevant coaching opportunities and positive feedback across multiple teams.
  • Provided succinct and detailed feedback to ensure audit feedback was trusted and implemented.
  • Completed 100% of minimum required 80% of audits.

Financial Crimes Consultant, Brokerage Investigations Team

Wells Fargo
02.2019 - 02.2021
  • Conducted complex brokerage and banking investigations, including elder abuse, insider-trading, fraud committed by external parties, money laundering, and terrorist financing.
  • Completed investigations while ensuring cases met or exceeded quality metrics and completed SARs in timely manner for submission to regulators and/or law enforcement.
  • Established relationships with other leaders in other business units and supported teams to influence excellent information flow and feedback on impacts of process, policy, and product changes.
  • Exercised excellent independent judgment and discretion when making decisions or recommendations in relation to each alert/case decision and investigation.

Merchant Compliance Director

Clearent, LLC
09.2015 - 01.2019
  • Performed day-to-day operational tasks associated with regulatory, payment network, and bank sponsorship requirements.
  • Ensured key compliance risk drivers were identified; acceptable risk mitigation/response strategies as well as acceptable tolerance levels were defined in collaboration with Executive Management and Department Managers.
  • Executed policies in line with Compliance Policy including AML regulations, Know Your Customer, Know Your Business, Customer Due Diligence, OFAC, Suspicious Activity Report filings, and other various regulations within the payments industry.
  • Performed risk assessments, maintained policy and procedures, assisted in implementation of corrective actions, and provided staff training/guidance, as appropriate.
  • Ensured 100% of all staff was trained on AML policy.

Manager of Risk and Compliance Operations

Intuit QuickBooks Merchant Services
09.2013 - 07.2015
  • Accountable for managing a team of Risk Investigators, Compliance Analysts, and Team Leads within the Risk and Compliance Operations Division.
  • Managed loss rates to 40% below target.
  • Guided and directed team in areas of Risk, Acceptable Use, AML, SARs, and Compliance.
  • Oversaw and managed team efforts in researching and determining possibilities of merchant accounts posing financial, fraud, or compliance risks to Intuit.
  • Recognized as performer; played integral role in 30% documented increase in overall department employee engagement and satisfaction.
  • Monitored Regulatory and Card Brand compliance and continually cultivated positive relationships with Card Brands and Third-Party Vendors.
  • Implemented policy, procedure, and regulatory changes as needed to reach consistent satisfactory audit results.
  • Collaborated with Statistical Analytics Team to develop strategic risk rules.
  • Provided quality assurance and quality control through detailed investigations.
  • Orchestrated successful design and implementation of automated SAR filing process.

Education

Graduate Certificate - Management And Leadership

Liberty University
Lynchburg, VA

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ

Associate of Science - Criminal Justice

Walters State Community College
Morristown, TN

Skills

  • Financial Crimes
  • SAR Writing & Oversight
  • Card Brand Compliance
  • Fintech/PayFac Oversight
  • Card Brand Compliance
  • Chargeback Response Management
  • Transaction Monitoring
  • Fraud Identification
  • Strategy Planning & Excecution
  • Operations Management
  • People Management

Certification

  • Certified Fraud Examiner (CFE)
  • Certified AML Specialist (CAMS)

Timeline

Director, Global Advisory Services

Launchpay/Infinicept
03.2022 - Current

Senior Financial Crimes Consultant, Investigations Review Team

Wells Fargo
02.2021 - 03.2022

Financial Crimes Consultant, Brokerage Investigations Team

Wells Fargo
02.2019 - 02.2021

Merchant Compliance Director

Clearent, LLC
09.2015 - 01.2019

Manager of Risk and Compliance Operations

Intuit QuickBooks Merchant Services
09.2013 - 07.2015

Graduate Certificate - Management And Leadership

Liberty University

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Science - Criminal Justice

Walters State Community College

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Tracy Springman