Tracy Stanley
Oceanside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Admissions Counselor
San Diego Humane Society
12.2023 - 04.2024
- Had to be knowledgeable in both domesticated animals along with wild animals that came in.
- Evaluated animals behavior and health when they came in, which decided the path they would take.
- Administered vaccinations, flea treatment, treatment for worms, microchipping services and basic medical care for animals under the shelters supervision.
- Developed working relationship with veterinarians, rescues and organizations and other programs within the community for improved collaboration on shared goals.
- I provided a safe work environment for animals by providing daily health checks, feeding and cleaning duties.
- Managed accurate record keeping systems for all impounded and surrendered animals, ensuring timely updates and smooth communication with other departments.
- Demonstrated adaptability in addressing unique challenges related to specific animals species or situations, applying problem-solving skills to reach successful resolutions.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance overall job performance.
- Identified and recorded animal breeds for accuracy of record keeping.
- Implemented trap, neuter and release programs to manage local feral cats population.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, exam table and kennels.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- strengthened client trust in the humane society by offering compassionate support during difficult decisions such as euthanasia, surrendering a pet or asking about Project Wildlife.
- Followed safety protocols for handling animals.
- Kept detailed records of animal treatments treatments, weight and medications.
- Observed animals for signs of distress and/or illnesses.
- Had to demonstrate I could work by myself but also with a team.
Veterinary Assistant
Banfield Animal Hospital
08.2023 - 11.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Spoke with pet parents before veterinarian and gathered information needed.
- Recorded patients vital signs and temperature prior to seeing the veterinarian.
Professional Dog Groomer
Tracy's Happy Tails'
03.2015 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Professional Dog Groomer and Bather
Petsmart
01.2010 - 01.2014
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
- Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Customer Service Associate
Lowe's
04.2012 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Informed customers about special promotions and provided detailed information for various products.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Veterinary Assistant Intern
Wild Wonders
- Expanded knowledge of species-specific needs through continuous professional development opportunities.
- Improved animal well-being by administering prescribed medications under the guidance of veterinary staff.
- Facilitated smooth transitions for new arrivals or transfers by preparing suitable habitats tailored to individual needs.
- Enhanced animal welfare by monitoring health, observing behavior, and reporting concerns to supervisors.
- Promoted public awareness of animal conservation efforts through educational presentations and demonstrations.
- Reduced stress levels among animals by implementing appropriate handling techniques during routine procedures.
- Provided personalized diet preparation for various species according to specific nutritional requirements.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Fed babies in nursery.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Education
San Diego Humane Society Courses
Dog Grooming Academy
Carlsbad, CACriminal Justice
Palomar College
San Marcos, CAAnimal Science
San Pasqual Adult School Vet Assistant I & II
Escondido, CAHigh School Diploma -
San Marcos High School
San Marcos, CASkills
- Animal handling expertise
- Animal Behavior Understanding
- Veterinary medical knowledge
- Animal Restraint Techniques
- Medication Dispensing
- Medical record-keeping
- Appointment Scheduling
- Vaccine administration
- Team collaboration abilities
- Euthanasia Procedures
- Physical Examination Assistance
- Laboratory testing techniques
- Preventative care education
- Vital signs
- Physical examination
- Sanitation protocols
- Nail Trimming
- Medical History Collection
- Vaccinations
- Animal behavior observation
- Instrument pack sterilization
- Wound treatment
- Heartworm diagnostic testing
- Supply Restocking
- Fluorescein stain test
- Lab operations
- Anal sac expression
- Ear sample collection
- Parasite control
- Skin scraping
- Tick Removal
- Attention to Detail
- Basic Animal Care
- Proper Animal Restraint
- Veterinarian Assistance
- Prescription Filling
- Customer Service
- Veterinary Terminology
- Microsoft Office
- Relationship Building
Timeline
Admissions Counselor
San Diego Humane Society
12.2023 - 04.2024
Veterinary Assistant
Banfield Animal Hospital
08.2023 - 11.2023
Professional Dog Groomer
Tracy's Happy Tails'
03.2015 - Current
Customer Service Associate
Lowe's
04.2012 - 05.2018
Professional Dog Groomer and Bather
Petsmart
01.2010 - 01.2014
Veterinary Assistant Intern
Wild Wonders
San Diego Humane Society Courses
Dog Grooming Academy
Criminal Justice
Palomar College
Animal Science
San Pasqual Adult School Vet Assistant I & II
High School Diploma -
San Marcos High School
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