Tracy Stark
Good Samaritan Nursing Home
Kingstree,SC
7
years of professional experience
Results-driven Direct Support Professional recognized for leadership in staff training and enhancing resident care. Promoted dignity and respect for clients while ensuring adherence to personalized care plans. Delivered comprehensive support to diverse client populations and fostered positive relationships through effective communication and advocacy.
Work History
Direct Support Professional
5 Years 1 Month- Assisted residents with daily living activities, enhancing individual comfort and well-being.
- Assisted residents with daily living activities, enhancing individual comfort and well-being.
- Monitored patients' health status, reporting changes to nursing staff promptly.
- Trained new staff on operational procedures and best practices for resident support.
- Coordinated recreational activities, fostering social engagement among residents.
- Maintained accurate documentation of care provided and resident progress in records system.
- Advocated for residents' rights and preferences in care decisions, promoting dignity and respect.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Sales Associate
10 Months- Enhanced customer satisfaction through effective communication and product knowledge.
- Conducted sales transactions accurately using point-of-sale systems.
- Trained new associates on store procedures and customer service standards.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Implemented merchandising strategies to maximize product visibility and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
4 Years 6 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing to enhance customer satisfaction and reduce response time.
- Implemented feedback systems to identify service improvement opportunities and address client concerns.
- Trained new staff on customer service protocols and company policies, fostering a collaborative environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Education
Skills
Organizational strategies
Person-centered support
Behavior redirection
Crisis intervention
Crisis intervention
Time management
Scheduling
Timeline
Sales Associate
AutoZone
03.2024 - 01.2025Read More
Direct Support Professional
Good Samaritan Nursing Home
06.2021 - CurrentRead More
Customer Service Representative
Georges
01.2020 - 07.2024Read More
Hudson Valley Community College
Associate of Science from Education
Read More