Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Staudt

Cincinnati,OH

Summary

Accomplished Sr. Certified Pharmacy Technician with Walgreens, adept in medication dispensing and insurance billing. Enhanced pharmacy efficiency and patient satisfaction through exceptional problem-solving and customer service skills. Successfully increased community vaccination rates by 20% through proactive immunization program promotion. Proficient in regulatory compliance and maintaining meticulous records.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sr. Certified Pharmacy Technician

Walgreens
06.2011 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
  • Maintained relationships with physicians.
  • Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Inventory Specialist

Walgreens
04.2001 - 06.2011
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.

Sales Associate

Walgreens
06.1997 - 04.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Mt Healthy High School
Mt. Healthy, Ohio
06.1997

Skills

  • Problem-solving skills
  • Immunization administration
  • Insurance billing
  • Insurance verification
  • Medication dispensing
  • Pharmaceutical calculations
  • Maintaining records
  • Calculating insurance coverage
  • HIPAA compliance
  • Drug inventory control
  • Workflow optimization
  • Team collaboration
  • Dosage form preparation
  • Patient confidentiality
  • Pharmacy equipment use
  • Drug storage procedures
  • Manual and automated medication dispensing
  • Updating medication histories
  • Pharmacy software proficiency
  • Medication therapy management
  • HIPAA
  • Prescription processing
  • Pharmacy and customer records management
  • Drug classification
  • Filling prescriptions precisely
  • Medication storage
  • Troubleshooting malfunctioning equipment
  • Point of sale systems proficiency
  • Proper labeling procedures
  • Pharmacy operations

Certification

PTCB Pharmacy Technician

Timeline

Sr. Certified Pharmacy Technician

Walgreens
06.2011 - Current

Inventory Specialist

Walgreens
04.2001 - 06.2011

Sales Associate

Walgreens
06.1997 - 04.2001

Mt Healthy High School

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Tracy Staudt