Tracy Stevenson
Tooele
Summary
Dynamic professional with expertise in client relationship management at Automotive Finance Corporation. Skilled in problem-solving and team leadership, enhancing service delivery and client satisfaction. Successfully implemented training programs and conflict resolution strategies, driving business growth. Proficient in account management and customer relations, fostering collaborative environments and achieving operational excellence.
Experienced with relationship management, conflict resolution, and effective communication. Utilizes these skills to foster client loyalty and satisfaction. Track record of enhancing team collaboration and achieving organizational goals.
Overview
26
26
years of professional experience
Work History
Relationship Specialist
Automotive Finance Corporation
06.2000 - Current
- Facilitated training and development programs to enhance team skills and improve service delivery.
- Collaborated with sales team to identify client needs and develop tailored financial solutions.
- Executed account development planning to strengthen client relationships and drive business growth.
- Implemented conflict resolution strategies to address client concerns and enhance satisfaction.
- Managed client relationship management processes to ensure effective communication and support.
- Performed needs assessment analysis to determine client requirements and recommend appropriate services.
Concession Stand Supervisor
Energy Solutions Arena
11.2008 - 01.2015
- Supervised daily operations of concession stands, ensuring efficient service delivery during events.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated with vendors to ensure timely delivery of food and beverage supplies.
- Implemented inventory tracking systems, reducing waste and improving cost efficiency.
- Monitored compliance with health and safety regulations, maintaining a safe environment.
- Conducted regular quality checks on food items, ensuring adherence to standards.
Education
High School Diploma -
Salt Lake Community High
Salt Lake City, UTNo Degree - Central Processing
Salt Lake Community College
Salt Lake City, UTSkills
- Patience and tolerance
- Active learning
- Self-awareness
- Open-mindedness
- Collaborative approach
- Giving feedback
- Customer relations
- Training and mentoring
- Team building
- Account management
- Account updates
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Team leadership
Accomplishments
- Supervised team of 10 staff members.
Timeline
Concession Stand Supervisor
Energy Solutions Arena
11.2008 - 01.2015
Relationship Specialist
Automotive Finance Corporation
06.2000 - Current
High School Diploma -
Salt Lake Community High
No Degree - Central Processing
Salt Lake Community College