Tracy Stewart

Cash Posting Supervisor

R1 Rcm

Okc, Oklahoma

08.2000 - 01.2024

Directed and supervised team of 15 employees in daily operations.
Displayed strong telephone etiquette, effectively handling difficult calls.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Provided ongoing training to address staff needs.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Interviewed applicants, recommended individuals for hiring and evaluated staff collaboratively.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Evaluated employee performance through periodic reviews and documented results accordingly.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Monitored employee productivity to provide constructive feedback and coaching.
Maintained positive working relationship with fellow staff and management.
Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Resolved customer complaints and adjusted policies to meet changing needs.
Planned and managed resources to consistently meet production, quality and cost goals.
Coordinated employee schedules according to shift changes and availability.
Tracked progress on projects and provided timely feedback to staff members.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Reviewed completed work to verify consistency, quality and conformance.
Worked closely with human resources to support employee management and organizational planning.
Collaborated with other departments to coordinate workflow processes between teams.
Set specific goals for projects to measure progress and evaluate end results.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Organized special events such as company picnics or holiday parties for employee