Tracy Stiles

After Travel Leaders acquired Travel Management Partners I continued in my role of Operations and Service Delivery Manager. I acted as the primary liaison between multi-million dollar clients, both corporate and government. Led staff of 15 travel agents and acted as a mentor, trainer, and internal resource. I ensured all deliverables were provided on time, or ahead of schedule. I maintained vendor relationships including, but not limited to: airline, hotel, car rental and meeting services. I oversaw internal quality control, ensuring successful audits, both internally and externally. Additionally, I developed and maintained the internal relationship with the client's C-suite.

Led a large team of travel agents supporting a multi-million dollar research corporation. I acted as the primary liaison between the account and agency, overseeing and maintaining quality assurance, and adherence to corporate rules and regulations. I developed and maintained vendor relations. Worked with internal travel team on vendor contract negotiations. Oversaw relationship with C-suite members.

Established an on-site travel agency for a DOE National Laboratory which included hiring, training, mentoring, coaching staff, maintaining a 95%retention rate. I incorporated federal travel rules, regulations, and policies and developed the lab's internal travel processes and procedures. We continually passed both internal and external audits yearly. I developed and maintained vendor relations with the airlines, car rental and preferred hotels. Developed and maintained relationship with C-suite members.