Tracy St John

• Led efforts toward streamlining returns process making it more efficient and convenient for both customers and company.
• Provided constructive feedback during team meetings to foster continuous improvement within the customer service department.
• Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
• Implemented effective customer retention strategies resulting in increased repeat business and improved brand loyalty.
• Boosted sales with upselling techniques and personalized product recommendations.
• Developed comprehensive knowledge of company products and policies to provide accurate information to customers.
• Resolved escalated customer complaints professionally and efficiently, preserving company reputation and fostering goodwill among clients.

I have worked in the hospitality and culinary field for over 30 years - Server, bartender, manager, Caterer and Chef. I owned and and operated Anthony's with a Tasteful Affair. I maintained a restraunt and catering business. I was named a top chef in Lake and Mendocino county in 2007.

Currently I use my culinary skills for non- profits as a labor of love.

• Trained new employees in essential food handling techniques, safety protocols, and company procedures, ensuring consistent performance standards.
• Expanded clientele base through effective networking at industry events, resulting in increased business referrals within the community.
• Supervised food presentation and plating to enhance visual appeal.
• Spearheaded catering services for special events, effectively meeting client expectations through detailed planning and execution of customized menus.
• Boosted overall restaurant reputation through the creation of innovative dishes that appealed to diverse clientele tastes and preferences. Utilized local food sources from Farmers Markets for a fresh in season approach.