Tracy Harvan
Temple,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Senior Account Planner
Spectrum Reach
02.2016 - Current
- Account management for several Account Executives throughout the region
- Proactively review client schedules/performance and provides recommendations for campaign enhancements
- Develop strategies to meet client’s current campaign needs utilizing the company catalog of product offerings and the effective use of scheduling
- Efficiently and accurately plan and create linear and digital advertising campaigns.
- Exercise judgment to manage make-goods and pre-emptions on assigned Account Executives orders daily to ensure that all revenue is being added back in as quickly as possible
- Analyze and utilize inventory reports to aid in the development of effective, executable proposals and works as a liaison between the Pricing and Planning Manager on high profile programming avails
- Ability to multi-task and prioritize workload based on sales team’s needs and internal deadlines
- Strong written and verbal communication with internal and external Spectrum customers daily
- Collaborate with local Market Research & Insights team to pull necessary research to inform campaign strategies.
- Communicated regularly with many cross-functional team members regarding campaign questions and issues.
- Developed strong working relationships with associates, employees of other departments.
- Increased revenue with effective cross-functional collaboration, ensuring timely delivery recommendations and proposals.
- Managed multiple high-profile accounts simultaneously, balancing priorities to ensure successful outcomes for all.
Advertising Administrative Manager
Killeen Daily Herald
05.2008 - 02.2016
- Company Overview: Killeen, Tx
- Manage administrative support staff of 5 within department
- Head all administrative functions for department to include preparation of daily and monthly sales reports for team of 15, time clock monitoring, creation of promotional materials for sales staff, monitoring daily/monthly call quotas, staff time management and recording of those calls in CRM, policy and procedure changes, client communications, training of new employees and various customer service tasks
- Acting member of marketing team responsible for brainstorming and execution of ideas for new digital and print products as well as ways to re-invent our current product base
- Coordinate sales and oversee production of monthly real estate magazine working directly with clients and graphics team on production to ensure accuracy and effectiveness of advertisements
- Responsible for advertising photography with photographs being used in multiple forms of advertising
- Oversee and schedule all legal notices to include design, publication and producing publishers’ affidavits after publication
- Killeen, Tx
Customer Service Representative
Masterbuilt Manufacturing
11.2007 - 04.2008
- Company Overview: Columbus, Ga
- Determine and settle customer issues regarding numerous products offered by company via phone
- Processed customer product orders as well as returns
- Performed necessary collection calls for accounts with past due balances
- Performed various administrative tasks as needed
- Columbus, Ga
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School -
Smiths Station High School
Smiths, AL01.1997
Skills
- Microsoft Office Suite
- Pilot
- Strata View
- Strata SOS
- Central TIM
- ADP
- Prime Lingo
- AdMall
- AudienceFinder
- Communication
- Problem Solving
- Self-motivated
- Strategic thinking
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Senior Account Planner
Spectrum Reach
02.2016 - Current
Advertising Administrative Manager
Killeen Daily Herald
05.2008 - 02.2016
Customer Service Representative
Masterbuilt Manufacturing
11.2007 - 04.2008
High School -
Smiths Station High School
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